Resolved after 3 hours 30 minutes, affecting Authentication & User Accounts US, on October 24, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 24, 2025, 01:17 PM UTC
We are currently investigating reports that MFA verification codes are not being received by recipients.
- identified Oct 24, 2025, 01:45 PM UTC
We have identified the issue and determined that this is impacting a subset of users. We are working to implement a fix. In the meantime, instructions for changing the MFA authentication method can be found here: https://community.veracross.com/s/article/How-do-I-change-my-MFA-authentication-method
- monitoring Oct 24, 2025, 03:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 24, 2025, 04:48 PM UTC
This incident has been resolved.
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