Veracross incident

Emergency maintenance for database system

Resolved after 24 minutes, affecting Accounting Axiom and Axiom US and 1 more, on January 13, 2026.

investigating Jan 13, 2026, 09:27 PM UTC

We will be performing emergency maintenance on a core database system beginning at 4:30 PM ET today. We expect this maintenance to last approximately 15 minutes. During this time, some applications and services will be unavailable for all customers. We apologize for the inconvenience and will be providing additional updates on restoring Axiom shortly.

Started
Jan 13, 2026, 09:27 PM UTC
Resolved
Jan 13, 2026, 09:51 PM UTC
Duration
24m
Detected by Pingoru
Jan 13, 2026, 09:27 PM UTC

Affected components

Accounting AxiomAxiom USAxiom EUAxiom AUImporterAPIv3 AUAPIv3 USAPIv3 EU

Update timeline

  1. investigating Jan 13, 2026, 09:27 PM UTC

    We will be performing emergency maintenance on a core database system beginning at 4:30 PM ET today. We expect this maintenance to last approximately 15 minutes. During this time, some applications and services will be unavailable for all customers. We apologize for the inconvenience and will be providing additional updates on restoring Axiom shortly.

  2. resolved Jan 13, 2026, 09:51 PM UTC

    This incident has been resolved.

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