Veracross incident
Issues with Behavior & Comments Records for a Subset of Users
Resolved after 3 hours 58 minutes, affecting Axiom US and Axiom EU and 1 more, on January 22, 2026.
The issue impacting Behavior & Comments records has been fully resolved. After further investigation, we determined that Student Logistics Requests were not impacted by this issue and have updated the title of this incident accordingly.
Affected components
Update timeline
- investigating Jan 22, 2026, 02:02 PM UTC
We are currently investigating an issue impacting the access and submission of Behavior & Comments records and approval of Student Logistics Requests for a subset of users.
- resolved Jan 22, 2026, 06:00 PM UTC
The issue impacting Behavior & Comments records has been fully resolved. After further investigation, we determined that Student Logistics Requests were not impacted by this issue and have updated the title of this incident accordingly.
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