Twilio Outage History

Started Sep 28, 2026, 08:26 AM UTC· resolved Sep 28, 2026, 01:37 PM UTC

1. investigating Sep 28, 2026, 08:26 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in Spain. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 28, 2026, 09:26 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in Spain. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Sep 28, 2026, 11:29 AM UTC

   We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Spain and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Sep 28, 2026, 01:37 PM UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in Spain is operating normally.

Read the full incident report →

Started Sep 27, 2026, 11:11 PM UTC· resolved Sep 28, 2026, 05:30 AM UTC

1. identified Sep 27, 2026, 11:11 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 28, 2026, 12:16 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Sep 28, 2026, 02:17 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Proximus network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. monitoring Sep 28, 2026, 02:18 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Proximus network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Sep 28, 2026, 04:24 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Proximus network subscribers in Belgium and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. resolved Sep 28, 2026, 05:30 AM UTC

   The incident has been resolved and SMS delivery from Twilio to Proximus network subscribers in Belgium is operating normally.

Read the full incident report →

Started Sep 25, 2026, 11:51 PM UTC· resolved Sep 26, 2026, 01:16 AM UTC

1. investigating Sep 25, 2026, 11:51 PM UTC

   Our monitoring systems have detected a potential issue with the Twilio Verify 'Try it out' feature for trial accounts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Sep 26, 2026, 12:00 AM UTC

   We are investigating intermittent "Trial units expired" errors when creating verifications using the Twilio Verify 'Try it out' feature in trial accounts. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 26, 2026, 12:46 AM UTC

   Twilio Verify 'Try it out' feature in trial accounts is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

4. monitoring Sep 26, 2026, 01:15 AM UTC

   This incident has been resolved. The Twilio Verify 'Try it out' feature for trial accounts is operating normally.

5. resolved Sep 26, 2026, 01:16 AM UTC

   This incident has been resolved. The Twilio Verify 'Try it out' feature for trial accounts is operating normally.

Read the full incident report →

Started Sep 25, 2026, 06:11 PM UTC· resolved Sep 25, 2026, 08:35 PM UTC

1. investigating Sep 25, 2026, 06:11 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 25, 2026, 06:21 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 25, 2026, 06:34 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Sep 25, 2026, 08:35 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.

Read the full incident report →

Started Sep 25, 2026, 03:27 PM UTC· resolved Sep 25, 2026, 10:28 PM UTC

1. investigating Sep 25, 2026, 03:27 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 25, 2026, 03:35 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 25, 2026, 04:35 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 25, 2026, 06:36 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Sep 25, 2026, 07:59 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring Sep 25, 2026, 10:08 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved Sep 25, 2026, 10:28 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates is operating normally.

Read the full incident report →

Started Sep 25, 2026, 06:34 AM UTC· resolved Sep 25, 2026, 12:45 PM UTC

1. investigating Sep 25, 2026, 06:34 AM UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 25, 2026, 07:35 AM UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 25, 2026, 08:38 AM UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 25, 2026, 10:42 AM UTC

   We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Sep 25, 2026, 12:45 PM UTC

   The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.

Read the full incident report →

Started Sep 25, 2026, 03:49 AM UTC· resolved Sep 25, 2026, 08:30 AM UTC

1. investigating Sep 25, 2026, 03:49 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 25, 2026, 03:54 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 25, 2026, 04:54 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 25, 2026, 06:22 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Sep 25, 2026, 08:30 AM UTC

   The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally.

Read the full incident report →

Started Sep 24, 2026, 08:40 PM UTC· resolved Sep 25, 2026, 02:24 AM UTC

1. investigating Sep 24, 2026, 08:40 PM UTC

   We are investigating a service interruption with Event Streams. Customers may experience event data loss or delays in event delivery. Our team is actively investigating the scope of impact and data recovery options. We expect to provide another update in 2 hours or as soon as more information becomes available.

2. investigating Sep 24, 2026, 08:44 PM UTC

   Our engineers are continuing to investigate the issue causing inconsistencies with Event Streams. We expect to provide another update in 2 hours or as soon as more information becomes available.

3. identified Sep 24, 2026, 10:13 PM UTC

   Our engineers have identified the issue and are working on restoring delayed events. A subset of mail-send related events (such as Delivered, Deferred, Bounces, Spam Reports) for Email Activity, Marketing Campaigns, Group Unsubscribes, and Event Webhook are delayed for a specific time window (TBD). Email stats for new mail recieved after 12:15 PM PT is not impacted and no event data was lost. We will provide an update in 1 hour or as soon as more information becomes available.

4. identified Sep 24, 2026, 11:45 PM UTC

   Our team is continuing to work on restoring a small subset of events that are delayed from 12:12 PM PT and customers may see some duplicate events happened for a few minutes around 12:13 PM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.

5. identified Sep 25, 2026, 01:03 AM UTC

   Our team is continuing to work on restoring a small subset of events that are delayed from 12:12 PM PT and customers may see some duplicate events happened for a few minutes around 12:13 PM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.

6. identified Sep 25, 2026, 02:05 AM UTC

   Our team is continuing to work on restoring a small subset of events that are delayed from 12:12 PM PT and customers may see some duplicate events happened for a few minutes around 12:13 PM PT. We expect to provide another update in 1 hour or as soon as more information becomes available.

7. resolved Sep 25, 2026, 02:24 AM UTC

   Our engineers have monitored the fix and confirmed the issue with event streams has been resolved. All services are now operating normally at this time.

Read the full incident report →

Started Sep 24, 2026, 05:55 PM UTC· resolved Sep 25, 2026, 04:58 PM UTC

1. investigating Sep 24, 2026, 05:55 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 24, 2026, 06:09 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 24, 2026, 07:15 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 24, 2026, 09:15 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Sep 25, 2026, 01:15 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified Sep 25, 2026, 09:16 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

7. monitoring Sep 25, 2026, 02:57 PM UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. resolved Sep 25, 2026, 04:58 PM UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Alphanumeric Sender IDs to Ooredoo network subscribers in Algeria are operating normally.

Read the full incident report →

Started Sep 24, 2026, 05:19 PM UTC· resolved Sep 24, 2026, 06:02 PM UTC

1. investigating Sep 24, 2026, 05:19 PM UTC

   Our monitoring systems have detected a potential issue with Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Sep 24, 2026, 05:36 PM UTC

   Transfer calls done via SIP REFER in Elastic SIP Trunking is Failing With Error Code 32204, our engineers are actively working on this and will provide an update in 1 hour or as soon as more information is available.

3. investigating Sep 24, 2026, 05:38 PM UTC

   We are continuing to investigate this issue.

4. investigating Sep 24, 2026, 05:56 PM UTC

   Transfer calls done via SIP REFER in Elastic SIP Trunking are no longer Failing With Error Code 32204, we'll monitor for 30 minutes and will share more info if it becomes available.

5. resolved Sep 24, 2026, 06:02 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 24, 2026, 04:22 PM UTC· resolved Sep 24, 2026, 06:26 PM UTC

1. identified Sep 24, 2026, 04:22 PM UTC

   Starting at approximately 8:40am Pacific time on Sept 24th, Our engineers have identified the issue causing HTTP 5xx errors during Link Branding creation with Auto SSL enabled and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

2. monitoring Sep 24, 2026, 06:02 PM UTC

   Our engineers have implemented a fix and are monitoring system performance. Link Branding creation with Auto SSL selected are recovering and functionality has improved. We will provide another update in 30 minutes or as soon as more information becomes available.

3. resolved Sep 24, 2026, 06:26 PM UTC

   Our engineers have monitored the fix and confirmed the issue with Link Branding (Auto SSL Enabled) has been resolved. All services are now operating normally at this time.

Read the full incident report →

Started Sep 24, 2026, 02:37 PM UTC· resolved Sep 24, 2026, 07:35 PM UTC

1. investigating Sep 24, 2026, 02:37 PM UTC

   Our monitoring systems have detected a potential issue with Conversations. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating Sep 24, 2026, 02:49 PM UTC

   Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available. Twilio Engineers are investigating the issue. We'll provide an update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 24, 2026, 03:11 PM UTC

   We see recovery with Conversation Intelligence (classic) issue processing Language We'll monitor for 30 minutes.

4. identified Sep 24, 2026, 05:09 PM UTC

   We are seeing again, delays in Operator Results and Transcriptions being available. We'll provide an update in 1 hour or as soon as more information becomes available.

5. monitoring Sep 24, 2026, 06:17 PM UTC

   We are now seeing persistent recovery in transcription processing and operator results latency. We'll continue to monitor for 30 minutes

6. resolved Sep 24, 2026, 07:35 PM UTC

   The incident for Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available has been resolved and it is operating normally at this time.

Read the full incident report →

Started Sep 24, 2026, 11:52 AM UTC· resolved Sep 24, 2026, 03:09 PM UTC

1. investigating Sep 24, 2026, 11:52 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 24, 2026, 12:27 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 24, 2026, 01:31 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Belarus. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 24, 2026, 01:56 PM UTC

   We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Belarus and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Sep 24, 2026, 03:09 PM UTC

   The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Belarus is operating normally.

Read the full incident report →

Started Sep 24, 2026, 11:13 AM UTC· resolved Sep 26, 2026, 08:32 PM UTC

1. investigating Sep 24, 2026, 11:13 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 24, 2026, 11:24 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 24, 2026, 12:24 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 24, 2026, 02:25 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Sep 24, 2026, 06:25 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified Sep 25, 2026, 02:34 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

7. identified Sep 25, 2026, 06:34 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to MTN network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.

8. monitoring Sep 26, 2026, 02:49 PM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. monitoring Sep 26, 2026, 05:00 PM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to MTN network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

10. resolved Sep 26, 2026, 08:32 PM UTC

    The incident has been resolved and SMS delivery receipts from Twilio to MTN network subscribers in Cameroon are operating normally.

Read the full incident report →

Started Sep 24, 2026, 08:36 AM UTC· resolved Sep 29, 2026, 05:26 AM UTC

1. investigating Sep 24, 2026, 08:36 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 24, 2026, 08:42 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 24, 2026, 09:47 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 24, 2026, 11:48 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Sep 24, 2026, 03:49 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified Sep 24, 2026, 11:55 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

7. identified Sep 26, 2026, 10:18 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

8. identified Sep 26, 2026, 11:19 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

9. identified Sep 27, 2026, 01:39 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

10. identified Sep 27, 2026, 05:48 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

11. identified Sep 27, 2026, 01:54 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

12. identified Sep 28, 2026, 06:06 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

13. monitoring Sep 28, 2026, 11:15 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

14. monitoring Sep 29, 2026, 01:20 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

15. monitoring Sep 29, 2026, 05:26 AM UTC

    We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

16. resolved Sep 29, 2026, 05:26 AM UTC

    The incident has been resolved and SMS delivery from Twilio to Datora network subscribers in Brazil is operating normally.

Read the full incident report →

Started Sep 24, 2026, 06:56 AM UTC· resolved Sep 25, 2026, 04:41 AM UTC

1. investigating Sep 24, 2026, 06:56 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 24, 2026, 08:02 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 24, 2026, 10:02 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigating Sep 24, 2026, 02:03 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. identified Sep 24, 2026, 03:46 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. identified Sep 24, 2026, 04:48 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. identified Sep 24, 2026, 06:54 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

8. identified Sep 24, 2026, 10:54 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

9. monitoring Sep 25, 2026, 02:34 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

10. resolved Sep 25, 2026, 04:41 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia is operating normally.

Read the full incident report →

Started Sep 23, 2026, 07:34 PM UTC· resolved Sep 24, 2026, 11:20 PM UTC

1. investigating Sep 23, 2026, 07:34 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 23, 2026, 07:35 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 23, 2026, 08:37 PM UTC

   Twilio customers may be experiencing voice call failures from Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 23, 2026, 10:38 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Sep 24, 2026, 02:38 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified Sep 24, 2026, 10:38 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

7. identified Sep 24, 2026, 03:29 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

8. identified Sep 24, 2026, 04:30 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

9. identified Sep 24, 2026, 06:31 PM UTC

   Twilio customers may be experiencing voice call failures from Twilio Mobile Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

10. monitoring Sep 24, 2026, 09:19 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Vodafone network subscribers in the United Kingdom of Great Britain and Northern Ireland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

11. resolved Sep 24, 2026, 11:20 PM UTC

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United Kingdom of Great Britain and Northern Ireland are operating normally.

Read the full incident report →

Started Sep 23, 2026, 05:57 PM UTC· resolved Sep 23, 2026, 11:52 PM UTC

1. investigating Sep 23, 2026, 05:57 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 23, 2026, 06:23 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 23, 2026, 07:29 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 23, 2026, 10:28 PM UTC

   We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Sep 23, 2026, 11:52 PM UTC

   The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender IDs to MTN network subscribers in Nigeria is operating normally.

Read the full incident report →

Started Sep 23, 2026, 03:02 PM UTC· resolved Sep 25, 2026, 08:56 PM UTC

1. investigating Sep 23, 2026, 03:02 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 23, 2026, 04:03 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Sep 23, 2026, 04:20 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Sep 23, 2026, 05:20 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Sep 23, 2026, 07:26 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified Sep 23, 2026, 11:26 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. identified Sep 24, 2026, 07:27 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

8. identified Sep 24, 2026, 11:28 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

9. monitoring Sep 25, 2026, 03:08 PM UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

10. monitoring Sep 25, 2026, 05:09 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

11. resolved Sep 25, 2026, 08:56 PM UTC

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway are operating normally.

Read the full incident report →

Started Sep 23, 2026, 12:53 PM UTC· resolved Sep 23, 2026, 05:13 PM UTC

1. investigating Sep 23, 2026, 12:53 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 23, 2026, 01:23 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 23, 2026, 02:24 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 23, 2026, 03:11 PM UTC

   We have observed a recovery in SMS delivery from Twilio to MASS Response network subscribers in Austria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Sep 23, 2026, 05:13 PM UTC

   The incident has been resolved and SMS delivery from Twilio to MASS Response network subscribers in Austria is operating normally.

Read the full incident report →

Started Sep 23, 2026, 10:58 AM UTC· resolved Sep 23, 2026, 08:10 PM UTC

1. investigating Sep 23, 2026, 10:58 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 23, 2026, 11:14 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 23, 2026, 12:15 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 23, 2026, 02:15 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender Type to multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Sep 23, 2026, 06:11 PM UTC

   We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Sep 23, 2026, 08:10 PM UTC

   The incident has been resolved and SMS delivery from Twilio to affected countries is operating normally.

Read the full incident report →

Started Sep 23, 2026, 06:32 AM UTC· resolved Sep 23, 2026, 12:25 PM UTC

1. investigating Sep 23, 2026, 06:32 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tele2 network subscribers in Sweden. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Sep 23, 2026, 06:53 AM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Tele2 network subscribers in Sweden and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Sep 23, 2026, 08:53 AM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Tele2 network subscribers in Sweden and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

4. resolved Sep 23, 2026, 12:25 PM UTC

   The incident has been resolved and SMS delivery from Twilio Phone Numbers to Tele2 network subscribers in Sweden is operating normally.

Read the full incident report →

Started Sep 22, 2026, 09:38 PM UTC· resolved Sep 23, 2026, 12:37 AM UTC

1. investigating Sep 22, 2026, 08:44 PM UTC

   We are investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Sep 22, 2026, 09:38 PM UTC

   We are still investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. investigating Sep 22, 2026, 09:39 PM UTC

   We are still investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified Sep 22, 2026, 09:39 PM UTC

   We are aware of inaccurate data being returned from Flex Queue Stats page, particularly for longest waiting task metrics. Our team has identified the cause and is actively clearing stuck tasks to restore data accuracy. If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 1 hour or as soon as more information becomes available.

5. monitoring Sep 22, 2026, 10:39 PM UTC

   Our team has identified the cause and has fixed the data discrepancy. If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Sep 23, 2026, 12:37 AM UTC

   Our engineers have monitored the fix and confirmed the issue with Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data has been resolved. All services are now operating normally at this time.

Read the full incident report →

Started Sep 22, 2026, 09:27 PM UTC· resolved Sep 22, 2026, 10:10 PM UTC

1. investigating Sep 22, 2026, 08:27 PM UTC

   We are investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 22, 2026, 09:27 PM UTC

   We are still investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Sep 22, 2026, 09:41 PM UTC

   We are observing recovery in Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console Impact. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

4. resolved Sep 22, 2026, 10:10 PM UTC

   We are no longer experiencing Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. This incident has been resolved.

Read the full incident report →

Started Sep 22, 2026, 07:23 PM UTC· resolved Sep 22, 2026, 08:14 PM UTC

1. investigating Sep 22, 2026, 07:23 PM UTC

   We are investigating an issue with Messaging webhooks. Users may experience delays of up to 10 minutes receiving message status webhooks. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring Sep 22, 2026, 07:33 PM UTC

   We have resolved the issue causing delayed Messaging webhooks for message status updates. Delivery status callbacks are processing as expected. We are continuing to monitor.

3. resolved Sep 22, 2026, 08:14 PM UTC

   Messaging webhooks have returned to normal processing times in US1.

Read the full incident report →