Twilio incident
User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States
Resolved after 6 hours 11 minutes, affecting Lookup SIM Swap and Legacy Identity MatchAndAttributes, on September 25, 2026.
The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.
Affected components
Update timeline
- investigating Sep 25, 2026, 06:34 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 25, 2026, 07:35 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 25, 2026, 08:38 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 25, 2026, 10:42 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 25, 2026, 12:45 PM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.
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