Resolved after 4 days 20 hours, affecting SMS, Latin America, on September 24, 2026.
The incident has been resolved and SMS delivery from Twilio to Datora network subscribers in Brazil is operating normally.
Affected components
Update timeline
- investigating Sep 24, 2026, 08:36 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 24, 2026, 08:42 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 24, 2026, 09:47 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 24, 2026, 11:48 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 24, 2026, 03:49 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Sep 24, 2026, 11:55 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Sep 26, 2026, 10:18 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 26, 2026, 11:19 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 27, 2026, 01:39 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 27, 2026, 05:48 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Sep 27, 2026, 01:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Sep 28, 2026, 06:06 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Sep 28, 2026, 11:15 PM UTC
We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 29, 2026, 01:20 AM UTC
We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Sep 29, 2026, 05:26 AM UTC
We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Sep 29, 2026, 05:26 AM UTC
The incident has been resolved and SMS delivery from Twilio to Datora network subscribers in Brazil is operating normally.
Your product runs on more than Twilio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services