Twilio incident
SMS Delivery Delays from Twilio to MASS Response Austria
Resolved after 4 hours 19 minutes, affecting SMS, Europe, on September 23, 2026.
The incident has been resolved and SMS delivery from Twilio to MASS Response network subscribers in Austria is operating normally.
Affected components
Update timeline
- investigating Sep 23, 2026, 12:53 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 23, 2026, 01:23 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 23, 2026, 02:24 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MASS Response network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 23, 2026, 03:11 PM UTC
We have observed a recovery in SMS delivery from Twilio to MASS Response network subscribers in Austria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 23, 2026, 05:13 PM UTC
The incident has been resolved and SMS delivery from Twilio to MASS Response network subscribers in Austria is operating normally.
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