Twilio incident
Voice Call Failures From a Subset of Twilio Phone Numbers to Norway
Resolved after 2 days 5 hours, affecting Voice, Europe, on September 23, 2026.
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway are operating normally.
Affected components
Update timeline
- investigating Sep 23, 2026, 03:02 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 23, 2026, 04:03 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 23, 2026, 04:20 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 23, 2026, 05:20 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 23, 2026, 07:26 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 23, 2026, 11:26 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Sep 24, 2026, 07:27 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Sep 24, 2026, 11:28 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Sep 25, 2026, 03:08 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 25, 2026, 05:09 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Norway and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Sep 25, 2026, 08:56 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway are operating normally.
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