Twilio Outage History
Twilio degraded · 8 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,183 incidents for Twilio: 1,178 in the last 12 months and 560 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 153 | 570 of 602 (95%) |
Incidents, newest first
Minor May 27, 2026 Delays in Conference Insights Pipeline Voice Insights 43m Voice Insights US1
Started May 27, 2026, 05:00 PM UTC· resolved May 27, 2026, 05:44 PM UTC
- identified May 27, 2026, 05:00 PM UTC
Our engineers have identified Delays in Conference Insights Pipeline Voice Insights and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 27, 2026, 05:20 PM UTC
Conference Insights Pipeline Voice Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved May 27, 2026, 05:44 PM UTC
Conference Insights Pipeline Voice Insights issue has been resolved and is operating normally at this time.
Minor May 27, 2026 Delays in Conference Recording Availability 1h 30m
Started May 27, 2026, 03:17 PM UTC· resolved May 27, 2026, 04:47 PM UTC
- investigating May 27, 2026, 03:17 PM UTC
Twilio engineers are investigating delays in conference recording availability. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- monitoring May 27, 2026, 04:17 PM UTC
Conference Recording Availability is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
- resolved May 27, 2026, 04:47 PM UTC
Conference Recording Availability has been resolved and is operating normally at this time.
Minor May 27, 2026 Processing Delays Within Conversation Intelligence V2 2h 4m Flex Agent Desktop, Conversation Intelligence
Started May 27, 2026, 03:08 PM UTC· resolved May 27, 2026, 05:13 PM UTC
- identified May 27, 2026, 03:08 PM UTC
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified May 27, 2026, 03:27 PM UTC
We are continuing to work on a fix for this issue.
- identified May 27, 2026, 03:28 PM UTC
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified May 27, 2026, 03:35 PM UTC
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Additionally we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 2 hour or as soon as more information becomes available.
- monitoring May 27, 2026, 04:42 PM UTC
Conversation Intelligence v2 and Flex Agent Copilot is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved May 27, 2026, 05:13 PM UTC
Delays within Conversation Intelligence v2 and Flex Agent Copilot has been resolved and is operating normally at this time.
Minor May 27, 2026 SMS Delivery Delays from Twilio to Wind Tre Italy 5h 50m SMS, Europe
Started May 27, 2026, 12:54 PM UTC· resolved May 27, 2026, 06:44 PM UTC
- investigating May 27, 2026, 12:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 27, 2026, 01:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Wind Tre network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 27, 2026, 02:57 PM UTC
We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 27, 2026, 05:02 PM UTC
We have observed a recovery in SMS delivery from Twilio to Wind Tre network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 27, 2026, 06:44 PM UTC
The incident has been resolved and SMS delivery from Twilio to Wind Tre network subscribers in Italy is operating normally.
Minor May 26, 2026 SMS Delivery Delays from Twilio Phone Numbers to Megafon Russia 1h 37m SMS, Europe
Started May 26, 2026, 08:05 PM UTC· resolved May 26, 2026, 09:42 PM UTC
- investigating May 26, 2026, 08:05 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 26, 2026, 08:12 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 26, 2026, 09:12 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Megafon network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 26, 2026, 09:24 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Megafon network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 26, 2026, 09:42 PM UTC
The incident has been resolved. This is due to an ongoing scheduled maintenance window. For further updates, please refer to the status page: https://status.twilio.com/incidents/zd7kc2mjn5bg
Minor May 26, 2026 Verify Endpoint Receiving Back Intermittent 502 Bd Gateway 46m Group Rooms, Peer-to-Peer Rooms, Verify, Lookup and 2 more
Started May 26, 2026, 02:35 PM UTC· resolved May 26, 2026, 03:21 PM UTC
- identified May 26, 2026, 02:35 PM UTC
Our engineers have identified the issue with Twilio Verify endpoints timeout and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified May 26, 2026, 02:56 PM UTC
We are continuing to work on a fix for this issue.
- resolved May 26, 2026, 03:21 PM UTC
We are still experiencing Verify issues, however, since there are several Twilio impacted services, we're resolving this post and we're consolidating all impacted products and services into one post. You can check the status of this at https://status.twilio.com/incidents/vj2tstpwyx4n.
Minor May 26, 2026 Multiple API Endpoints Experiencing Timeouts 1h 24m Studio, Group Rooms, Peer-to-Peer Rooms, Functions and 9 more
Started May 26, 2026, 02:18 PM UTC· resolved May 26, 2026, 03:43 PM UTC
- identified May 26, 2026, 02:18 PM UTC
Our engineers have identified the issue high Error rate for Programmable Video, high amount of E2E failures pointing to API timeout and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified May 26, 2026, 02:27 PM UTC
We are continuing to work on a fix for this issue.
- identified May 26, 2026, 02:32 PM UTC
Our engineers have identified the issue high where customer might experience timeouts when connecting to Video API and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- resolved May 26, 2026, 03:43 PM UTC
Our engineers have identified the issue high where customer might experience timeouts when connecting to subset of Twilio API and are working to deploy a fix. We’ve been observing recovery for 45 minutes.
Minor May 25, 2026 SMS Delivery Delays from Twilio to Multiple Networks in Turkey 7h 6m SMS, Europe
Started May 25, 2026, 05:17 PM UTC· resolved May 26, 2026, 12:24 AM UTC
- investigating May 25, 2026, 05:17 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 25, 2026, 06:19 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 25, 2026, 08:20 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 26, 2026, 12:24 AM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in Turkey is operating normally.
Minor May 25, 2026 Voice Call Failures from Multiple Networks to a Subset of Twilio Singapore Phone Numbers 12h 14m Voice, APAC
Started May 25, 2026, 04:14 PM UTC· resolved May 26, 2026, 04:28 AM UTC
- investigating May 25, 2026, 04:14 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 25, 2026, 04:22 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 25, 2026, 05:23 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 25, 2026, 10:25 PM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 26, 2026, 12:27 AM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 26, 2026, 04:28 AM UTC
The incident has been resolved and voice calls from network subscribers on affected networks to a subset of Twilio Singapore Phone Numbers are operating normally.
Minor May 25, 2026 SMS Delivery Delays from Twilio Phone Numbers to Telkom South Africa 4h 43m SMS, Middle East & Africa
Started May 25, 2026, 03:47 PM UTC· resolved May 25, 2026, 08:30 PM UTC
- investigating May 25, 2026, 03:47 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 25, 2026, 03:53 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telkom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 25, 2026, 04:54 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telkom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 25, 2026, 08:30 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telkom network subscribers in South Africa is operating normally.
Minor May 25, 2026 Twilio Accounts may not be able to Connect to Dialogflow VirtualAgent for Voice 4h 50m Dialogflow US1
Started May 25, 2026, 01:30 AM UTC· resolved May 25, 2026, 06:21 AM UTC
- investigating May 25, 2026, 01:30 AM UTC
Our engineers have identified an issue with elevated latency conversing with Dialogflow CX agents via and are currently investigating. We expect to provide another update in 1h or as soon as more information becomes available.
- investigating May 25, 2026, 02:30 AM UTC
We are continuing to experience latency conversing with voice Dialogflow CX agents via . Our engineers are still investigating the issue with our partner. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating May 25, 2026, 04:21 AM UTC
We are observing recovery and improvement in latency when conversing with Dialogflow CX agents via . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 25, 2026, 06:21 AM UTC
We are no longer experiencing latency when conversing with Dialogflow CX agents via . This incident has been resolved.
Notice May 23, 2026 High Number of Errors Related to Email Channel –
Started May 23, 2026, 04:26 PM UTC· resolved May 23, 2026, 04:26 PM UTC
- resolved May 23, 2026, 04:26 PM UTC
Between 15:17 and 15:33 UTC, the Verify Email channel was degraded, and customers might have experienced increased latencies and errors. This may have resulted in duplicate emails to be sent to users. The issue has now been resolved.
Minor May 23, 2026 SMS Delivery Delays from a Subset of Twilio Phone Numbers to TCell Tajikistan 16h 35m SMS, APAC
Started May 23, 2026, 05:17 AM UTC· resolved May 23, 2026, 09:53 PM UTC
- investigating May 23, 2026, 05:17 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 23, 2026, 05:18 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 23, 2026, 06:18 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 23, 2026, 08:19 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 23, 2026, 12:25 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring May 23, 2026, 03:05 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 23, 2026, 05:06 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 23, 2026, 09:06 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved May 23, 2026, 09:53 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan is operating normally.
Minor May 22, 2026 SenderAuth and Whitelabel domain errors 1h 20m API v3, SMTP, Event Webhooks, API v2 and 9 more
Started May 22, 2026, 05:30 PM UTC· resolved May 22, 2026, 06:50 PM UTC
- investigating May 22, 2026, 05:30 PM UTC
Starting around 10:17AM on May 22 2026, our engineers began investigating an issue affecting SenderAuth and Whitelabel domains. A subset of customers may be experiencing errors when calling the /v3/domains endpoint. We will provide another update as soon as more information becomes available.
- monitoring May 22, 2026, 05:51 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- resolved May 22, 2026, 06:50 PM UTC
Our engineers have monitored the fix and confirmed the issue with SenderAuth and Whitelabel domains has been resolved. All services are now operating normally at this time.
Minor May 22, 2026 MMS Delivery Delays from a Subset of Twilio Short Codes to T-Mobile United States 5h 54m MMS Short Code, North America
Started May 22, 2026, 05:03 PM UTC· resolved May 22, 2026, 10:57 PM UTC
- investigating May 22, 2026, 05:03 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 22, 2026, 06:03 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 22, 2026, 06:12 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 22, 2026, 07:12 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 22, 2026, 09:19 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 22, 2026, 09:39 PM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 22, 2026, 10:57 PM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
Minor May 21, 2026 SMS Delivery Receipt Delays From a Subset of Twilio Long Codes and Toll-Free Numbers to Viaero United States 18h 50m SMS Toll-Free, North America
Started May 21, 2026, 10:59 PM UTC· resolved May 22, 2026, 05:50 PM UTC
- investigating May 21, 2026, 10:59 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 21, 2026, 11:55 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 22, 2026, 01:51 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 22, 2026, 05:49 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
- identified May 22, 2026, 01:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring May 22, 2026, 03:50 PM UTC
We are observing recovery in SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved May 22, 2026, 05:50 PM UTC
We are no longer experiencing SMS delivery delays when sending messages to Viaero. This incident has been resolved.
Minor May 21, 2026 SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in France 2h 55m SMS, Europe
Started May 21, 2026, 07:44 PM UTC· resolved May 21, 2026, 10:40 PM UTC
- investigating May 21, 2026, 07:44 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 21, 2026, 08:47 PM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 21, 2026, 10:40 PM UTC
The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in France is operating normally.
Minor May 21, 2026 SMS Delivery Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to Viaero United States 4h 36m SMS Long Code, North America, SMS Toll-Free, North America, SMS Toll-Free, North America
Started May 21, 2026, 05:35 PM UTC· resolved May 21, 2026, 10:12 PM UTC
- investigating May 21, 2026, 05:35 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 21, 2026, 05:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 21, 2026, 07:00 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 21, 2026, 08:10 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 21, 2026, 10:12 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States is operating normally.
Minor May 21, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Liberty Mobile Puerto Rico 5h 7m SMS, Latin America
Started May 21, 2026, 10:10 AM UTC· resolved May 21, 2026, 03:17 PM UTC
- investigating May 21, 2026, 10:10 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 21, 2026, 11:10 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 21, 2026, 01:07 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 21, 2026, 02:09 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 21, 2026, 03:17 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.
Minor May 21, 2026 SMS Delivery Delays and Failures from a Subset of Twilio Phone Numbers to China Mobile Hong Kong 6h 18m SMS, APAC
Started May 21, 2026, 05:27 AM UTC· resolved May 21, 2026, 11:45 AM UTC
- investigating May 21, 2026, 05:27 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 21, 2026, 05:28 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 21, 2026, 05:43 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 21, 2026, 07:43 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 21, 2026, 11:45 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved May 21, 2026, 11:45 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong is operating normally.
Minor May 20, 2026 SMS Delivery Delays from Twilio Phone Numbers to Entel Peru 5h 4m SMS, Latin America
Started May 20, 2026, 06:36 PM UTC· resolved May 20, 2026, 11:41 PM UTC
- investigating May 20, 2026, 06:36 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 20, 2026, 06:42 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 20, 2026, 07:42 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 20, 2026, 09:43 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Entel network subscribers in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 20, 2026, 10:05 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Entel network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 20, 2026, 11:41 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Entel network subscribers in Peru is operating normally.
Minor May 20, 2026 SMS Delivery Delays From Twilio Long Codes to Claro Colombia 5h 33m SMS, Latin America
Started May 20, 2026, 04:04 PM UTC· resolved May 20, 2026, 09:37 PM UTC
- investigating May 20, 2026, 04:04 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 20, 2026, 04:17 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 20, 2026, 05:24 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
- monitoring May 20, 2026, 07:31 PM UTC
We have observed a recovery in SMS delivery from Twilio Long Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 20, 2026, 09:37 PM UTC
The incident has been resolved and SMS delivery from Twilio Long Codes to Claro Colombia is operating normally.
Minor May 20, 2026 SMS Delivery Delays from Twilio Phone Numbers to MTN Nigeria 4h 21m SMS, Middle East & Africa
Started May 20, 2026, 01:52 PM UTC· resolved May 20, 2026, 06:14 PM UTC
- investigating May 20, 2026, 01:52 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 20, 2026, 01:56 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 20, 2026, 02:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 20, 2026, 04:13 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 20, 2026, 06:14 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to MTN network subscribers in Nigeria is operating normally.
Minor May 20, 2026 SMS Delivery Failures from Network Subscribers to Twilio Denmark Phone Numbers 7d 14h SMS, Europe
Started May 20, 2026, 07:58 AM UTC· resolved May 27, 2026, 10:55 PM UTC
- investigating May 20, 2026, 07:58 AM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 20, 2026, 08:58 AM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating May 20, 2026, 11:00 AM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating May 20, 2026, 03:01 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified May 20, 2026, 03:32 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 20, 2026, 04:32 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 20, 2026, 06:33 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 20, 2026, 10:34 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified May 21, 2026, 06:34 AM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified May 21, 2026, 10:34 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 22, 2026, 10:35 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 23, 2026, 10:40 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 24, 2026, 10:41 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 25, 2026, 10:44 PM UTC
Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring May 26, 2026, 08:16 AM UTC
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 26, 2026, 10:17 AM UTC
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 26, 2026, 02:18 PM UTC
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring May 26, 2026, 10:20 PM UTC
We have observed a recovery in SMS delivery from network subscribers to Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring May 27, 2026, 02:21 PM UTC
We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- resolved May 27, 2026, 10:55 PM UTC
The incident has been resolved and SMS delivery from network subscribers to Twilio Denmark Phone Numbers is operating normally.
Minor May 19, 2026 SMS Delivery Delays from Twilio Phone Numbers to Orange France 6h 6m SMS, Europe
Started May 19, 2026, 11:14 PM UTC· resolved May 20, 2026, 05:20 AM UTC
- investigating May 19, 2026, 11:14 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 20, 2026, 12:02 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 20, 2026, 01:03 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 20, 2026, 03:12 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 20, 2026, 05:20 AM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Orange network subscribers in France is operating normally.