Twilio incident
SMS Delivery Delays from a Subset of Twilio Phone Numbers to TCell Tajikistan
Resolved after 16 hours 35 minutes, affecting SMS, APAC, on May 23, 2026.
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan is operating normally.
Affected components
Update timeline
- investigating May 23, 2026, 05:17 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 23, 2026, 05:18 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 23, 2026, 06:18 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 23, 2026, 08:19 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 23, 2026, 12:25 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring May 23, 2026, 03:05 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 23, 2026, 05:06 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 23, 2026, 09:06 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved May 23, 2026, 09:53 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to TCell network subscribers in Tajikistan is operating normally.
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