Twilio incident

SenderAuth and Whitelabel domain errors

Resolved after 1 hour 20 minutes, affecting API v3 and SMTP and 1 more, on May 22, 2026.

resolved May 22, 2026, 06:50 PM UTC

Our engineers have monitored the fix and confirmed the issue with SenderAuth and Whitelabel domains has been resolved. All services are now operating normally at this time.

Started
May 22, 2026, 05:30 PM UTC
Resolved
May 22, 2026, 06:50 PM UTC
Duration
1h 20m
Detected by Pingoru
May 22, 2026, 05:30 PM UTC

Affected components

API v3SMTPEvent WebhooksAPI v2Parse APISendGrid Marketing CampaignsSendGrid APISendGrid WebsiteSendGrid StatisticsSendGrid Email Activity

Update timeline

  1. investigating May 22, 2026, 05:30 PM UTC

    Starting around 10:17AM on May 22 2026, our engineers began investigating an issue affecting SenderAuth and Whitelabel domains. A subset of customers may be experiencing errors when calling the /v3/domains endpoint. We will provide another update as soon as more information becomes available.

  2. monitoring May 22, 2026, 05:51 PM UTC

    Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.

  3. resolved May 22, 2026, 06:50 PM UTC

    Our engineers have monitored the fix and confirmed the issue with SenderAuth and Whitelabel domains has been resolved. All services are now operating normally at this time.

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