Twilio incident
Voice Call Failures from Multiple Networks to a Subset of Twilio Singapore Phone Numbers
Resolved after 12 hours 14 minutes, affecting Voice, APAC, on May 25, 2026.
The incident has been resolved and voice calls from network subscribers on affected networks to a subset of Twilio Singapore Phone Numbers are operating normally.
Affected components
Update timeline
- investigating May 25, 2026, 04:14 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 25, 2026, 04:22 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 25, 2026, 05:23 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 25, 2026, 10:25 PM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 26, 2026, 12:27 AM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 26, 2026, 04:28 AM UTC
The incident has been resolved and voice calls from network subscribers on affected networks to a subset of Twilio Singapore Phone Numbers are operating normally.
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