Twilio incident
SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in France
Resolved after 2 hours 55 minutes, affecting SMS, Europe, on May 21, 2026.
The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in France is operating normally.
Affected components
Update timeline
- investigating May 21, 2026, 07:44 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 21, 2026, 08:47 PM UTC
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 21, 2026, 10:40 PM UTC
The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in France is operating normally.
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