Twilio incident
MMS Delivery Delays from a Subset of Twilio Short Codes to T-Mobile United States
Resolved after 5 hours 54 minutes, affecting MMS Short Code, North America, on May 22, 2026.
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
Affected components
Update timeline
- investigating May 22, 2026, 05:03 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 22, 2026, 06:03 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 22, 2026, 06:12 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 22, 2026, 07:12 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 22, 2026, 09:19 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 22, 2026, 09:39 PM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 22, 2026, 10:57 PM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
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