Twilio incident
SMS Delivery Delays From Twilio Long Codes to Claro Colombia
Resolved after 5 hours 33 minutes, affecting SMS, Latin America, on May 20, 2026.
The incident has been resolved and SMS delivery from Twilio Long Codes to Claro Colombia is operating normally.
Affected components
Update timeline
- investigating May 20, 2026, 04:04 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 20, 2026, 04:17 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 20, 2026, 05:24 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to Claro network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
- monitoring May 20, 2026, 07:31 PM UTC
We have observed a recovery in SMS delivery from Twilio Long Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 20, 2026, 09:37 PM UTC
The incident has been resolved and SMS delivery from Twilio Long Codes to Claro Colombia is operating normally.
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