Teachable Outage History

Started Jan 17, 2026, 01:44 PM UTC· resolved Jan 19, 2026, 01:20 AM UTC

1. identified Jan 17, 2026, 01:44 PM UTC

   An upstream issue with the Open Exchange Rates API is causing intermittent errors in our application and may impact Buy Now, Pay Later providers.

2. monitoring Jan 17, 2026, 01:45 PM UTC

   Open Exchange Rates has reported partial service restoration following an upstream incident that caused missing currency data. Some currencies may still be unavailable, which may impact Buy Now, Pay Later providers. We are monitoring the situation as the vendor works toward full resolution.

3. monitoring Jan 17, 2026, 02:19 PM UTC

   Update: Our currency exchange partner, Open Exchange Rates, has reported partial service restoration following an upstream incident that caused missing currency data. As a result we found a small number of buyers from the impacted countries were unable to load the checkout page. Specifically, we found Krone (SEK, NOK, DKK, CZK) based currencies were primarily impacted. As Open Exchange Rates continues to resolve the issue we fully expected our systems to perform as expected. For more information on the status of the Open Exchange Rates incident please visit their status page https://status.openexchangerates.org/.

4. monitoring Jan 17, 2026, 02:20 PM UTC

   Our currency exchange partner, Open Exchange Rates, has reported partial service restoration following an upstream incident that caused missing currency data. As a result we found a small number of buyers from the impacted countries were unable to load the checkout page. Specifically, we found Krone (SEK, NOK, DKK, CZK) based currencies were primarily impacted. As Open Exchange Rates continues to resolve the issue we fully expected our systems to perform as expected. For more information on the status of the Open Exchange Rates incident please visit their status page https://status.openexchangerates.org/.

5. monitoring Jan 17, 2026, 09:18 PM UTC

   We have deployed a fix to ensure checkout pages load correctly while Open Exchange Rates continues to experience issues. Buy Now, Pay Later (BNPL) options such as Klarna will remain temporarily unavailable for affected regions (SEK, NOK, DKK, CZK) until Open Exchange Rates fully restores service. We will continue to monitor and provide updates as the situation progresses. For more information on the status of the Open Exchange Rates incident please visit their status page https://status.openexchangerates.org/.

6. resolved Jan 19, 2026, 01:20 AM UTC

   Open Exchange Rates has restored service and currency conversion is now functioning normally. Buy Now, Pay Later (BNPL) options are once again available for all supported regions. Thank you for your patience.

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Started Jan 16, 2026, 04:12 PM UTC· resolved Jan 17, 2026, 02:00 PM UTC

1. identified Jan 16, 2026, 04:12 PM UTC

   We’re currently experiencing video playback issues due to an outage affecting our video player partner in certain geographic regions. We’re actively working with their technical support team and will share updates as more information becomes available.

2. identified Jan 16, 2026, 04:48 PM UTC

   We’ve identified intermittent video playback issues primarily impacting customers in Singapore. We’re actively working with their technical support team and will share updates as more information becomes available.

3. resolved Feb 02, 2026, 07:49 PM UTC

   Video playback is now working as expected. The earlier issues impacting some regions have been resolved, and we are continuing to monitor to ensure stability.

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Started Jan 09, 2026, 08:09 PM UTC· resolved Jan 09, 2026, 09:24 PM UTC

1. monitoring Jan 09, 2026, 08:09 PM UTC

   Our support software partner, Intercom, recently posted a status page communicating it's experiencing an outage. As a result, some Teachable customers may have issues communicating with our Support team. We'll continue to monitor Intercom's status and will provide updates. For more information please visit https://www.intercomstatus.com/us-hosting. Thank you for your patience.

2. resolved Jan 09, 2026, 09:24 PM UTC

   This is now resolved

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Started Jan 09, 2026, 03:04 PM UTC· resolved Jan 09, 2026, 06:22 PM UTC

1. investigating Jan 09, 2026, 03:04 PM UTC

   We are aware of an issue impacting calculating transaction earnings, causing some transactions to report $0 in earnings. Transactions are being processed normally and the correct earnings will be resolved when we fix the issue. We are investigating the root cause and will update this status once we have identified the issue.

2. monitoring Jan 09, 2026, 04:05 PM UTC

   A fix has been implemented and we are monitoring the results. On teachable:pay, some earnings from the last 24 hours have been delayed, but will be transferred by the end of the day.

3. resolved Jan 09, 2026, 06:22 PM UTC

   This incident has been resolved.

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Started Jan 08, 2026, 12:15 PM UTC· resolved Jan 08, 2026, 04:39 PM UTC

1. monitoring Jan 08, 2026, 12:15 PM UTC

   Our team had identified an issue that may have resulted in partial platform outages on the student experience for both mobile and desktop. We understand the urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

2. resolved Jan 08, 2026, 04:39 PM UTC

   This incident has been resolved.

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Started Dec 19, 2025, 05:39 PM UTC· resolved Dec 19, 2025, 07:48 PM UTC

1. investigating Dec 19, 2025, 05:39 PM UTC

   Our team has identified an issue with Cloudflare’s service that is resulting in 502 errors impacting parts of the platform. We’re actively monitoring the situation. For updates from Cloudflare, please refer to their status page at https://www.cloudflarestatus.com/. Thank you for your patience—we’ll continue to keep this incident updated.

2. resolved Dec 19, 2025, 07:48 PM UTC

   Cloudflare has resolved the issue resulting in 502 errors impacting parts of the platform. For updates from Cloudflare, please refer to their status page at https://www.cloudflarestatus.com/. As of now, all systems are performing as expected on the Teachable platform. Thank you for your patience and understanding.

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Started Dec 12, 2025, 07:48 PM UTC· resolved Dec 12, 2025, 08:51 PM UTC

1. identified Dec 12, 2025, 07:48 PM UTC

   Custom code blocks are currently being sanitized by our security tooling, which may affect expected behavior. We’ve identified the issue and are actively applying a fix. We’ll provide updates as remediation progresses.

2. monitoring Dec 12, 2025, 08:37 PM UTC

   The fix has been deployed, and custom code block behavior has been restored. We’ll continue monitoring to ensure ongoing stability.

3. resolved Dec 12, 2025, 08:51 PM UTC

   Custom code block behavior has remained stable following the fix. We will continue routine monitoring, but no further impact is expected. Thank you for your patience.

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Started Dec 12, 2025, 05:28 PM UTC· resolved Dec 12, 2025, 05:50 PM UTC

1. investigating Dec 12, 2025, 05:28 PM UTC

   We are experiencing intermittent platform instability resulting in degraded performance and elevated error rates. The underlying cause is not yet identified, and the team is actively investigating across multiple systems. Mitigation efforts are underway, and updates will be shared as more information becomes available.

2. monitoring Dec 12, 2025, 05:34 PM UTC

   We’ve confirmed that elevated traffic contributed to the earlier instability. Performance has improved, and we are actively monitoring to ensure stability is fully restored.

3. resolved Dec 12, 2025, 05:50 PM UTC

   Between 11:00 AM and 12:05 PM ET, Teachable experienced a disruption that resulted in downstream platform instabilities and parts of the app being potentially inaccessible during this window. This was the result of a security-related incident. Our automated protection controls engaged as designed and successfully mitigated the attack. The platform is now operating normally. Thank you for your patience, and apologies for any inconvenience caused.

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Started Dec 05, 2025, 10:30 AM UTC· resolved Dec 05, 2025, 10:30 AM UTC

1. resolved Dec 05, 2025, 03:21 PM UTC

   Incident Summary Between 4:50am and 5:10am ET, Teachable experienced a brief period of unavailability. During this time, some visitors were unable to access teachable.com and related domains. What Happened A widespread outage at our upstream network provider, Cloudflare, temporarily disrupted traffic to Teachable. Because we route traffic through Cloudflare for security and performance, their outage prevented requests from reaching our platform. Impact Users may have encountered errors or been unable to load Teachable during the 20-minute window. Resolution Cloudflare resolved the issue, and access to Teachable was fully restored. No action was required from users, and all systems have remained stable since. Reference For transparency, Cloudflare’s public incident report is available here: Cloudflare Incident Report

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Started Dec 03, 2025, 03:46 PM UTC· resolved Dec 17, 2025, 07:40 PM UTC

1. investigating Dec 03, 2025, 03:46 PM UTC

   We are currently investigating issues affecting email deliverability to Yahoo-based email addresses. This may impact all email types except OTP login codes, which continue to function normally. Our team is working to identify the root cause and will provide updates as soon as more information is available. Thank you for your patience while we work to resolve this.

2. monitoring Dec 03, 2025, 11:21 PM UTC

   We're continuing to monitor email deliverability to Yahoo-based addresses. While some messages are now being delivered successfully, intermittent failures are still occurring. We're actively working with our email provider to confirm full recovery and understand the remaining delays. These types of issues can take some time to fully stabilize, which is consistent with similar situations we've seen in the past. We'll continue to monitor closely and will share another update in the morning. Thank you for your understanding while we get this fully resolved.

3. monitoring Dec 04, 2025, 06:25 PM UTC

   Our team continues to work closely with our email provider to fully resolve the remaining intermittent delivery failures. While we've seen continued improvement in delivery rates since yesterday, we're not yet at the full resolution. We'll continue our close monitoring throughout the day and will share updates as we have more information. Thank you for your continued patience as we work to get this fully resolved.

4. resolved Dec 17, 2025, 07:40 PM UTC

   This issue is resolved

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Started Dec 02, 2025, 08:00 PM UTC· resolved Dec 02, 2025, 08:15 PM UTC

1. resolved Dec 02, 2025, 08:59 PM UTC

   Between 3:07 PM and 3:20 PM ET, Teachable experienced a disruption that resulted in approximately 20% of page loads failing. This was the result of a security-related incident. Our automated protection controls engaged as designed and successfully mitigated the attack. The platform is now operating normally.

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Started Nov 18, 2025, 01:25 PM UTC· resolved Nov 18, 2025, 10:07 PM UTC

1. identified Nov 18, 2025, 01:25 PM UTC

   Due to a Cloudflare outage, we are experiencing downstream impact on our platform. Customers may continue to see latency and error rates. We apologize for the inconvenience and thank you for your patience.

2. identified Nov 18, 2025, 02:16 PM UTC

   Due to a Cloudflare outage, we are experiencing downstream impact on the Teachable platform. More info: https://www.cloudflarestatus.com/ The following areas are currently experiencing degraded or no service: • Logging into the Teachable admin area • Accessing student content (desktop and mobile) • Checkout pages and purchasing We will provide updates as we work to restore services. We apologize for the inconvenience and appreciate your patience.

3. monitoring Nov 18, 2025, 03:38 PM UTC

   All areas of the Teachable platform experiencing downstream impact from today’s Cloudflare outage have been restored. We will continue to monitor performance throughout the day. More info: https://www.cloudflarestatus.com/

4. resolved Nov 18, 2025, 10:07 PM UTC

   This incident has been resolved. We will continue to actively monitor our services and provide updates if anything changes.

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Started Nov 10, 2025, 05:18 PM UTC· resolved Nov 10, 2025, 06:15 PM UTC

1. investigating Nov 10, 2025, 05:18 PM UTC

   We are currently experiencing downtime with our student facing pages. We have identified the issue and we are actively attempting to resolve the issue.

2. resolved Nov 10, 2025, 06:15 PM UTC

   This incident has been resolved. We received reports of some customers intermittently unable to load their Student Hub pages. The underlying issue has been corrected, and we’ll continue to actively monitor to ensure full stability.

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Started Nov 06, 2025, 05:47 PM UTC· resolved Nov 07, 2025, 01:29 PM UTC

1. monitoring Nov 06, 2025, 05:47 PM UTC

   This morning, we received a notice from Stripe that some teachable:pay earnings scheduled to land in connected bank accounts on November 5th, 2025 experienced a slight delay in delivery. As of today, November 6th, all applicable funds have been deposited to your bank account. Stripe has resolved the underlying issue that caused this delay and there is no action needed from you. We expect all future payouts to be delivered to your bank account as expected. We apologize for this delay and any inconvenience. Please reach out to our Support team with further questions.

2. resolved Nov 07, 2025, 01:29 PM UTC

   This incident has been resolved.

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Started Nov 03, 2025, 03:49 PM UTC· resolved Nov 04, 2025, 03:38 PM UTC

1. identified Nov 03, 2025, 03:49 PM UTC

   Our team has identified an issue that is resulting in intermittent issues accessing the School Admin. We’re working as quickly as possible to investigate and resolve the issue. Thank you for your patience.

2. identified Nov 03, 2025, 06:51 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Nov 03, 2025, 10:41 PM UTC

   A fix has been implemented, and we’re currently monitoring to ensure the issue is fully resolved. If you continue to experience any issues accessing Admin Pages, please reach out to our Support team so we can assist.

4. monitoring Nov 03, 2025, 11:42 PM UTC

   We haven’t observed any occurrences of the issue, nor have we received any customer reports in the past hour. We’ll continue monitoring closely until 10:00 a.m. EST tomorrow to ensure the issue remains fully resolved.

5. resolved Nov 04, 2025, 03:38 PM UTC

   This incident has been resolved. If you continue to experience any issues accessing Admin Pages, please reach out to our Support team so we can assist.

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Started Oct 20, 2025, 07:56 AM UTC· resolved Oct 21, 2025, 02:09 PM UTC

1. investigating Oct 20, 2025, 07:56 AM UTC

   Our team has identified an issue that is impacting our platform. Thank you for your patience while we investigate.

2. identified Oct 20, 2025, 08:48 AM UTC

   We’re currently experiencing downtime due to a broader AWS outage. We will provide updates as more information becomes available from AWS. We appreciate your understanding.

3. identified Oct 20, 2025, 08:51 AM UTC

   We’re currently experiencing downtime due to a broader AWS outage. We will provide updates as more information becomes available from AWS. We appreciate your understanding.

4. identified Oct 20, 2025, 01:15 PM UTC

   The teachable.com site is undergoing a DNS update preventing access to our marketing frontpage. To log into Teachable accounts, use the direct link below: https://sso.teachable.com/secure/teachable_accounts/sign_in

5. monitoring Oct 20, 2025, 01:40 PM UTC

   Our services have been restored and are operating normally. AWS continues to report partial outages, and our team is closely monitoring. Thank you for your patience and understanding.

6. identified Oct 20, 2025, 02:27 PM UTC

   We've identified a problem related to plan updates for Teachable school plan customers. New subscriptions, upgrades, and downgrades aren't being correctly reflected within Teachable schools at the moment. All student-facing services continue to operate normally and our team is closely monitoring for other AWS outage impacts.

7. monitoring Oct 20, 2025, 03:16 PM UTC

   We're continuing to monitor and address the impact of today's AWS outage. At this time, all student-facing services are fully operational, and our team continues to actively monitor system performance. School plan purchases, upgrades, and downgrades have been successfully restored and are functioning as expected. We’re aware of an issue affecting video processing for newly uploaded videos and are working with our video service provider to address this.

8. monitoring Oct 20, 2025, 03:37 PM UTC

   The teachable.com site continues to have access errors. As a workaround, anyone needing to sign into the Teachable platform can use the direct link below: https://sso.teachable.com/secure/teachable_accounts/sign_in Our most recent update regarding system status continues to hold true.

9. monitoring Oct 20, 2025, 04:19 PM UTC

   Our live chat support platform is currently inaccessible. Please email [email protected] for urgent inquiries. We appreciate your patience during this period of support downtime.

10. monitoring Oct 20, 2025, 07:17 PM UTC

    We continue to observe intermittent instability affecting parts of the platform. Student-Facing Services: - Purchasing courses and other products is operational. - Access to courses and other products for existing students is operational. - We’re investigating an issue impacting certificate downloads. - We’re investigating an issue where some students aren’t receiving login confirmation codes. Creator-Facing Services - teachable.com is operational, and creators can log in normally. - Our live chat support platform is currently inaccessible. Please email [email protected] for urgent inquiries. - We’re aware of an issue where newly uploaded videos remain in a continuous “processing” state. We’re awaiting updates from our video transcoding provider and will share more information as soon as it becomes available. Our team is actively monitoring all systems and working with our partners to restore full stability. We appreciate your understanding.

11. identified Oct 20, 2025, 07:59 PM UTC

    Admin and student facing pages may be slow or temporarily unavailable due to the AWS outage. Our team is monitoring the situation closely. We’ll provide updates as soon as we have more information.

12. investigating Oct 21, 2025, 02:24 AM UTC

    Student facing pages may be slow or unavailable due to downstream impacts of AWS outage. Our team is investigating workarounds. Will provide updates as soon as we have more information.

13. monitoring Oct 21, 2025, 03:02 AM UTC

    We've implemented a workaround to bring our student experience back online. Both admin and student facing services are restored. With the many downstream impacts of today's AWS outage, we're monitoring our admin and student facing experiences overnight and will provide another update before noon EST on 10/21.

14. resolved Oct 21, 2025, 02:09 PM UTC

    This incident has been resolved. We’ve mitigated the downstream impacts from the AWS outage yesterday. We will continue to actively monitor our services and provide updates if anything changes.

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Started Oct 02, 2025, 07:06 PM UTC· resolved Dec 03, 2025, 03:49 PM UTC

1. identified Oct 02, 2025, 07:06 PM UTC

   Our team has identified an issue that is impacting our platform’s ability to support selling to students in Taiwan. As a result, Taiwan will not be available as a supported country for a billing address. We’re working as quickly as possible to investigate and resolve the issue. Thank you for your patience.

2. identified Oct 13, 2025, 08:41 PM UTC

   Upate 10/13: Our team has identified an issue that is impacting our platform’s ability to support selling to students in Taiwan. As a result, Taiwan will not be available as a supported country for a billing address. We’re working as quickly as possible to investigate and resolve the issue. Thank you for your patience.

3. investigating Oct 13, 2025, 08:58 PM UTC

   Our team has identified the root cause of problem that is impacting our platform’s ability to support selling to students in Taiwan, and is working as quickly as possible to test and deploy a fix. We appreciate your patience and understanding.

4. investigating Oct 17, 2025, 07:24 PM UTC

   Investigating - Our team has begun testing a fix to resolve the root cause of the problem. We're working as quickly as we can to release the fix to unblock selling support for students in Taiwan. We expect the fix to go live no later than during the week of the 27th. We appreciate your patience and understanding.

5. monitoring Oct 27, 2025, 08:34 PM UTC

   Monitoring - Our team has successfully shipped a fix that resolves the issue impacting selling to students in Taiwan. Billing addresses in Taiwan are now fully supported again, and transactions should process as expected. We’ll continue to monitor performance closely to ensure stability.

6. monitoring Oct 27, 2025, 08:34 PM UTC

   Our team has successfully shipped a fix that resolves the issue impacting selling to students in Taiwan. Billing addresses in Taiwan are now fully supported again, and transactions should process as expected. We’ll continue to monitor performance closely to ensure stability.

7. resolved Dec 03, 2025, 03:49 PM UTC

   This incident has been resolved.

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Started Aug 04, 2025, 02:59 PM UTC· resolved Aug 04, 2025, 03:11 PM UTC

1. identified Aug 04, 2025, 02:59 PM UTC

   The team has identified an issue with images, videos, and other media not loading or resulting in errors displayed for the student experience. The team is working as quickly as possible to investigate and resolve the issue.

2. resolved Aug 04, 2025, 03:11 PM UTC

   Our team has resolved an issue with images, videos, and other media not loading in the student experience. During that timeframe, users would have not been able to view images or videos as students. We apologize for the disruption and thank you for your patience.

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Started Aug 01, 2025, 02:22 PM UTC· resolved Aug 05, 2025, 09:15 PM UTC

1. identified Aug 01, 2025, 02:22 PM UTC

   Due to a PayPal outage, payouts scheduled to be sent today via the Monthly Payment Gateway have been delayed. Once the outage has been resolved, payouts will be rescheduled and we'll update this page with the updated payout schedule.

2. identified Aug 01, 2025, 02:47 PM UTC

   Due to a PayPal outage, payouts scheduled to be sent today via the Monthly Payment Gateway have been delayed. Once the outage has been resolved, payouts will be rescheduled and we'll update this page with the updated payout schedule. See [PayPal Status](https://www.paypal-status.com/incident/production) for details.

3. monitoring Aug 04, 2025, 04:29 PM UTC

   Due to a PayPal outage, payouts scheduled to be sent on August 1st via the Monthly Payment Gateway have been delayed. The outage has been resolved, and we will reschedule these payouts for later this week. We will provide a final update when we can confirm all payouts have been sent successfully.

4. resolved Aug 05, 2025, 09:15 PM UTC

   Our team has reprocessed all delayed payouts and we've confirmed they have been delivered as expected. Thank you for your patience!

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Started Jul 14, 2025, 10:09 PM UTC· resolved Jul 15, 2025, 11:24 AM UTC

1. investigating Jul 14, 2025, 10:09 PM UTC

   We're currently investigating the reason that some custom domains are showing connection errors when attempting to navigate to the associated school website.

2. monitoring Jul 14, 2025, 10:26 PM UTC

   We've determined the root cause of the connection errors and are currently monitoring a workflow to resolve the problem.

3. resolved Jul 15, 2025, 11:24 AM UTC

   This issue is resolved.

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Started Jul 09, 2025, 03:34 PM UTC· resolved Jul 09, 2025, 04:48 PM UTC

1. identified Jul 09, 2025, 03:34 PM UTC

   The team has identified an issue impacting the URLs for PDF files resulting in those files being temporarily inaccessible. We're working as quickly as possible to understand the root cause to resolve the issue. Thank you for your patience and understanding.

2. resolved Jul 09, 2025, 04:48 PM UTC

   Our team has resolved an issue with loading PDF files. During that timeframe, users would have not been able to view PDFs as students or creators. We apologize for the disruption and thank you for your patience.

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Started Jun 25, 2025, 04:02 PM UTC· resolved Jun 25, 2025, 04:32 PM UTC

1. investigating Jun 25, 2025, 04:02 PM UTC

   We've identified an issue preventing Teachable schools with a custom domain from loading videos in Chrome for creators and their students. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

2. resolved Jun 25, 2025, 04:32 PM UTC

   After further investigation, we’ve confirmed that this video loading issue in Chrome only affected a single school using a custom domain. No broader platform impact was identified. Thank you for your patience.

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Started Jun 24, 2025, 08:00 PM UTC· resolved Jun 24, 2025, 08:28 PM UTC

1. investigating Jun 24, 2025, 08:00 PM UTC

   Our team has identified an issue resulting in widespread platform outages, especially on schools with custom domains. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

2. resolved Jun 24, 2025, 08:28 PM UTC

   Our team has resolved an issue resulting in widespread platform outages that lasted 30 minutes. During that timeframe, users would have had encountered errors accessing pages, and requests to our systems failed. We apologize for the disruption and thank you for your patience.

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Started Jun 02, 2025, 02:53 PM UTC· resolved Jun 02, 2025, 09:29 PM UTC

1. identified Jun 02, 2025, 02:53 PM UTC

   The team is monitoring a disruption in service starting at 9:30AM EST impacting some customer's ability to access certain features in their school admin. They've deployed a fix and are monitoring to ensure the issue is resolved.

2. monitoring Jun 02, 2025, 04:00 PM UTC

   A fix has been implemented to normalize feature access after a temporary disruption which started at 9:30AM EST for some customers. The team is continuing to monitor to ensure the issue is resolved.

3. resolved Jun 02, 2025, 09:29 PM UTC

   As of around 12:30 EST the service disruption was resolved. All systems are operational.

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Started May 29, 2025, 01:51 PM UTC· resolved May 30, 2025, 05:34 PM UTC

1. investigating May 29, 2025, 01:51 PM UTC

   We're investigating an issue for some schools resulting in a delay in earnings being displayed and purchase-related emails being sent. Some earnings are also delayed in transfer. Our team is working as quickly as possible to identify the root cause and resolve the problem

2. monitoring May 29, 2025, 06:14 PM UTC

   We have put in a fix, and are currently monitoring. Some creators can expect delayed earnings to be transferred to Stripe Express accounts in the next day

3. monitoring May 29, 2025, 06:25 PM UTC

   A fix has been implemented and the team is currently monitoring. Please note that for all impacted creators, all transactions that occurred during this time will process as expected and the money associated is safe. Impacted earnings are delayed by 24 hours and are set to transfer to Stripe Express by May 30th in the early morning (EST).

4. resolved May 30, 2025, 05:34 PM UTC

   We've confirmed that earnings displays, and transfers are back on schedule. Thank you for your patience!

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