Teachable incident
Video Playback Issues Related to Video Player Partner Outage
Resolved after 21 hours 47 minutes, affecting Video Playback, on January 16, 2026.
Video playback is now working as expected. The earlier issues impacting some regions have been resolved, and we are continuing to monitor to ensure stability.
Affected components
Update timeline
- identified Jan 16, 2026, 04:12 PM UTC
We’re currently experiencing video playback issues due to an outage affecting our video player partner in certain geographic regions. We’re actively working with their technical support team and will share updates as more information becomes available.
- identified Jan 16, 2026, 04:48 PM UTC
We’ve identified intermittent video playback issues primarily impacting customers in Singapore. We’re actively working with their technical support team and will share updates as more information becomes available.
- resolved Feb 02, 2026, 07:49 PM UTC
Video playback is now working as expected. The earlier issues impacting some regions have been resolved, and we are continuing to monitor to ensure stability.
Your product runs on more than Teachable
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services