Teachable incident
Transaction Earnings are not being calculated properly
Resolved after 3 hours 18 minutes, affecting Monthly Payment Gateway and teachable:pay, on January 9, 2026.
A fix has been implemented and we are monitoring the results. On teachable:pay, some earnings from the last 24 hours have been delayed, but will be transferred by the end of the day.
Affected components
Update timeline
- investigating Jan 09, 2026, 03:04 PM UTC
We are aware of an issue impacting calculating transaction earnings, causing some transactions to report $0 in earnings. Transactions are being processed normally and the correct earnings will be resolved when we fix the issue. We are investigating the root cause and will update this status once we have identified the issue.
- monitoring Jan 09, 2026, 04:05 PM UTC
A fix has been implemented and we are monitoring the results. On teachable:pay, some earnings from the last 24 hours have been delayed, but will be transferred by the end of the day.
- resolved Jan 09, 2026, 06:22 PM UTC
This incident has been resolved.
Your product runs on more than Teachable
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services