Teachable incident

Monthly Payment Gateway payouts delayed

Resolved after 4 days 6 hours, affecting Monthly Payment Gateway, on August 1, 2025.

resolved Aug 05, 2025, 09:15 PM UTC

Our team has reprocessed all delayed payouts and we've confirmed they have been delivered as expected. Thank you for your patience!

Started
Aug 01, 2025, 02:22 PM UTC
Resolved
Aug 05, 2025, 09:15 PM UTC
Duration
4d 6h
Detected by Pingoru
Aug 01, 2025, 02:22 PM UTC

Affected components

Monthly Payment Gateway

Update timeline

  1. identified Aug 01, 2025, 02:22 PM UTC

    Due to a PayPal outage, payouts scheduled to be sent today via the Monthly Payment Gateway have been delayed. Once the outage has been resolved, payouts will be rescheduled and we'll update this page with the updated payout schedule.

  2. identified Aug 01, 2025, 02:47 PM UTC

    Due to a PayPal outage, payouts scheduled to be sent today via the Monthly Payment Gateway have been delayed. Once the outage has been resolved, payouts will be rescheduled and we'll update this page with the updated payout schedule. See [PayPal Status](https://www.paypal-status.com/incident/production) for details.

  3. monitoring Aug 04, 2025, 04:29 PM UTC

    Due to a PayPal outage, payouts scheduled to be sent on August 1st via the Monthly Payment Gateway have been delayed. The outage has been resolved, and we will reschedule these payouts for later this week. We will provide a final update when we can confirm all payouts have been sent successfully.

  4. resolved Aug 05, 2025, 09:15 PM UTC

    Our team has reprocessed all delayed payouts and we've confirmed they have been delivered as expected. Thank you for your patience!

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