Teachable incident

Custom domain connection errors

Resolved after 13 hours 14 minutes, on July 14, 2025.

monitoring Jul 14, 2025, 10:26 PM UTC

We've determined the root cause of the connection errors and are currently monitoring a workflow to resolve the problem.

Started
Jul 14, 2025, 10:09 PM UTC
Resolved
Jul 15, 2025, 11:24 AM UTC
Duration
13h 14m
Detected by Pingoru
Jul 14, 2025, 10:09 PM UTC

Update timeline

  1. investigating Jul 14, 2025, 10:09 PM UTC

    We're currently investigating the reason that some custom domains are showing connection errors when attempting to navigate to the associated school website.

  2. monitoring Jul 14, 2025, 10:26 PM UTC

    We've determined the root cause of the connection errors and are currently monitoring a workflow to resolve the problem.

  3. resolved Jul 15, 2025, 11:24 AM UTC

    This issue is resolved.

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