Teachable incident
Video loading issue in Chrome for schools with a custom domain
Resolved after 30 minutes, affecting Video Playback, on June 25, 2025.
After further investigation, we’ve confirmed that this video loading issue in Chrome only affected a single school using a custom domain. No broader platform impact was identified. Thank you for your patience.
Affected components
Update timeline
- investigating Jun 25, 2025, 04:02 PM UTC
We've identified an issue preventing Teachable schools with a custom domain from loading videos in Chrome for creators and their students. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.
- resolved Jun 25, 2025, 04:32 PM UTC
After further investigation, we’ve confirmed that this video loading issue in Chrome only affected a single school using a custom domain. No broader platform impact was identified. Thank you for your patience.
Your product runs on more than Teachable
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services