Is Scalepoint down?
Last checked 1m agoNo incidents right now.
Scalepoint is operational right now. Last checked 1m ago; the most recent incident resolved 4d ago.
Real-time Scalepoint status, recent outages, and incident history — pulled directly from Scalepoint's official status page at https://status.scalepoint.com every 5 minutes. Pingoru tracks 20 Scalepoint services and has captured 16 incidents in the last 90 days (99.25% uptime). Get email, Slack, Discord, or webhook alerts the moment Scalepoint reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days-
Timeline · 4 updates
- investigating · Sep 09, 2026, 09:59 AM UTC
Some claim handlers and users are unable to load Catalogue in Settlement tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- identified · Sep 09, 2026, 10:01 AM UTC
We have identified the cause and a working towards a solution.
- monitoring · Sep 09, 2026, 10:35 AM UTC
A fix has been implemented. We are monitoring the results.
- resolved · Sep 09, 2026, 10:41 AM UTC
Incident has been resolved.
Latest: Incident has been resolved.
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Timeline · 4 updates
- monitoring · Sep 07, 2026, 09:45 AM UTC
Some our users have experienced issues creating claims in both ClaimsCORE & HUB and Claimshop via integration. A fix was recently introduced to eliminate issues. We are monitoring the situationen with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- investigating · Sep 07, 2026, 11:11 AM UTC
We are still seeing some errors following latest fix. Work to resolve these issues is ongoing.
- monitoring · Sep 07, 2026, 11:17 AM UTC
A fix has been implemented that should resolve the errors we still observed. We continue to monitor situation.
- resolved · Sep 07, 2026, 11:42 AM UTC
Incident has been resolved.
Latest: Incident has been resolved.
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Timeline · 9 updates
- investigating · Aug 27, 2026, 11:07 AM UTC
WE have identified an issue where Scalepoint ID is not available. Users get a '404 not found'
- investigating · Aug 27, 2026, 11:17 AM UTC
Issue is starting to affect main systems, so many users will experience partial outages.
- identified · Aug 27, 2026, 11:26 AM UTC
The issue has been identified and our team is actively working on a fix.
- monitoring · Aug 27, 2026, 11:28 AM UTC
We have implemented a fix and are monitoring the results closely. Please note it may take a little time for the fix to take full effect for all users.
- monitoring · Aug 27, 2026, 11:41 AM UTC
We are still experiences issues with access to Scalepoint ID. We are working to resolve it as quickly as possible.
- monitoring · Aug 27, 2026, 11:48 AM UTC
We've resolved the underlying issue. Please refresh your browser (or perform a hard refresh/clear cache) to ensure you're on the latest version. We'll continue monitoring and post another update shortly.
- monitoring · Aug 27, 2026, 12:05 PM UTC
Many users still experience issues with various system. We are monitoring situationen and working to resolve any issues that may arise.
- monitoring · Aug 27, 2026, 12:32 PM UTC
We're seeing recovery across most systems. ClaimShop claimants remain affected, and we're continuing to work on this. Next update to follow.
- resolved · Aug 27, 2026, 01:16 PM UTC
Incident has been resolved.
Latest: Incident has been resolved.
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Timeline · 3 updates
- investigating · Aug 19, 2026, 07:09 AM UTC
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring · Aug 19, 2026, 07:19 AM UTC
A fix has been implemented and we are monitoring results.
- resolved · Aug 19, 2026, 07:27 AM UTC
Incident has been resolved.
Latest: Incident has been resolved.
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Timeline · 2 updates
- investigating · Aug 03, 2026, 06:06 AM UTC
Our Sandbox environment for CORE & HUB is currently unavailable. We are investigating the issue at highest priority.
- resolved · Aug 03, 2026, 06:37 AM UTC
(not set)
Latest: (not set)
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See the full Scalepoint outage history
4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Scalepoint outage history →Or sign up free to get alerts when Scalepoint breaks · 10 free monitors · No credit card
- Disruption to ClaimShop Catalogue ResolvedStarted Sep 09, 2026, 09:59 AM UTC · Resolved Sep 09, 2026, 10:41 AM UTC · 41m
- Started Sep 07, 2026, 09:45 AM UTC · Resolved Sep 07, 2026, 11:42 AM UTC · 1h 57m
- Scalepoint ID unavailable ResolvedStarted Aug 27, 2026, 11:07 AM UTC · Resolved Aug 27, 2026, 01:16 PM UTC · 2h 8m
- Degraded performance on ClaimShop ResolvedStarted Aug 19, 2026, 07:09 AM UTC · Resolved Aug 19, 2026, 07:27 AM UTC · 18m
- ClaimsCORE & HUB Sandbox unavailable ResolvedStarted Aug 03, 2026, 06:06 AM UTC · Resolved Aug 03, 2026, 06:37 AM UTC · 30m
- Disruption of service (ClaimShop) ResolvedStarted Jul 27, 2026, 06:01 AM UTC · Resolved Aug 03, 2026, 06:11 AM UTC · 7d
- Started Jul 07, 2026, 10:59 AM UTC · Resolved Jul 07, 2026, 11:12 AM UTC · 13m
- Started Jun 26, 2026, 09:44 AM UTC · Resolved Jun 29, 2026, 12:53 PM UTC · 3d 3h