Is Scalepoint down?

Last checked 1m ago
Current status
Scalepoint is up

No incidents right now.

Official status page: https://status.scalepoint.com · Polled every 5 minutes · 20 components tracked

Scalepoint is operational right now. Last checked 1m ago; the most recent incident resolved 4d ago.

Real-time Scalepoint status, recent outages, and incident history — pulled directly from Scalepoint's official status page at https://status.scalepoint.com every 5 minutes. Pingoru tracks 20 Scalepoint services and has captured 16 incidents in the last 90 days (99.25% uptime). Get email, Slack, Discord, or webhook alerts the moment Scalepoint reports a new incident — free for 5 monitors, no credit card.

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Scalepoint uptime 99.25% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 41m
    Started Sep 09, 2026, 09:59 AM UTC · Resolved Sep 09, 2026, 10:41 AM UTC
    Timeline · 4 updates
    • investigating · Sep 09, 2026, 09:59 AM UTC

      Some claim handlers and users are unable to load Catalogue in Settlement tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

    • identified · Sep 09, 2026, 10:01 AM UTC

      We have identified the cause and a working towards a solution.

    • monitoring · Sep 09, 2026, 10:35 AM UTC

      A fix has been implemented. We are monitoring the results.

    • resolved · Sep 09, 2026, 10:41 AM UTC

      Incident has been resolved.

    Latest: Incident has been resolved.

  2. Resolved 1h 57m
    Started Sep 07, 2026, 09:45 AM UTC · Resolved Sep 07, 2026, 11:42 AM UTC
    Timeline · 4 updates
    • monitoring · Sep 07, 2026, 09:45 AM UTC

      Some our users have experienced issues creating claims in both ClaimsCORE & HUB and Claimshop via integration. A fix was recently introduced to eliminate issues. We are monitoring the situationen with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

    • investigating · Sep 07, 2026, 11:11 AM UTC

      We are still seeing some errors following latest fix. Work to resolve these issues is ongoing.

    • monitoring · Sep 07, 2026, 11:17 AM UTC

      A fix has been implemented that should resolve the errors we still observed. We continue to monitor situation.

    • resolved · Sep 07, 2026, 11:42 AM UTC

      Incident has been resolved.

    Latest: Incident has been resolved.

  3. Resolved 2h 8m
    Started Aug 27, 2026, 11:07 AM UTC · Resolved Aug 27, 2026, 01:16 PM UTC
    Timeline · 9 updates
    • investigating · Aug 27, 2026, 11:07 AM UTC

      WE have identified an issue where Scalepoint ID is not available. Users get a '404 not found'

    • investigating · Aug 27, 2026, 11:17 AM UTC

      Issue is starting to affect main systems, so many users will experience partial outages.

    • identified · Aug 27, 2026, 11:26 AM UTC

      The issue has been identified and our team is actively working on a fix.

    • monitoring · Aug 27, 2026, 11:28 AM UTC

      We have implemented a fix and are monitoring the results closely. Please note it may take a little time for the fix to take full effect for all users.

    • monitoring · Aug 27, 2026, 11:41 AM UTC

      We are still experiences issues with access to Scalepoint ID. We are working to resolve it as quickly as possible.

    • monitoring · Aug 27, 2026, 11:48 AM UTC

      We've resolved the underlying issue. Please refresh your browser (or perform a hard refresh/clear cache) to ensure you're on the latest version. We'll continue monitoring and post another update shortly.

    • monitoring · Aug 27, 2026, 12:05 PM UTC

      Many users still experience issues with various system. We are monitoring situationen and working to resolve any issues that may arise.

    • monitoring · Aug 27, 2026, 12:32 PM UTC

      We're seeing recovery across most systems. ClaimShop claimants remain affected, and we're continuing to work on this. Next update to follow.

    • resolved · Aug 27, 2026, 01:16 PM UTC

      Incident has been resolved.

    Latest: Incident has been resolved.

  4. Resolved 18m
    Started Aug 19, 2026, 07:09 AM UTC · Resolved Aug 19, 2026, 07:27 AM UTC
    Timeline · 3 updates
    • investigating · Aug 19, 2026, 07:09 AM UTC

      Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

    • monitoring · Aug 19, 2026, 07:19 AM UTC

      A fix has been implemented and we are monitoring results.

    • resolved · Aug 19, 2026, 07:27 AM UTC

      Incident has been resolved.

    Latest: Incident has been resolved.

  5. Resolved 30m
    Started Aug 03, 2026, 06:06 AM UTC · Resolved Aug 03, 2026, 06:37 AM UTC
    Timeline · 2 updates
    • investigating · Aug 03, 2026, 06:06 AM UTC

      Our Sandbox environment for CORE & HUB is currently unavailable. We are investigating the issue at highest priority.

    • resolved · Aug 03, 2026, 06:37 AM UTC

      (not set)

    Latest: (not set)

See the full Scalepoint outage history

4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Scalepoint outage history →

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Outage history

Past 90 days · 9 incidents View full outage history →