Scalepoint incident
Disruption of service - ClaimsCORE & HUB (Mobile App (Scalepoint HUB Property))
Resolved after 1 day 2 hours, on October 29, 2026.
The mobile app is up and running again. We will continue to monitor for a period of time.
Update timeline
- investigating Oct 29, 2026, 09:27 AM UTC
Some of our users are experiencing issues working in ClaimsCORE & HUB Mobile App (Scalepoint HUB Property) system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- identified Oct 29, 2026, 09:38 AM UTC
This root caused has been identified. We are currently working on a fix.
- monitoring Oct 29, 2026, 12:08 PM UTC
The mobile app is up and running again. We will continue to monitor for a period of time.
- resolved Oct 30, 2026, 11:44 AM UTC
The incident has been resolved.
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