Scalepoint incident
Disruption of service (ClaimShop)
Critical
Resolved after 57 minutes, on October 14, 2026.
Shop is operational again. We are monitoring the status.
Update timeline
- investigating Oct 14, 2026, 07:27 AM UTC
Some of our users are currently experiencing issues in ClaimShop Settlement and the Shop. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Oct 14, 2026, 07:34 AM UTC
Shop is operational again. We are monitoring the status.
- resolved Oct 14, 2026, 08:25 AM UTC
The issue has been resolved.
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