Scalepoint incident
Disruption of service - ClaimsCORE & HUB
Major
Resolved after 1 hour 26 minutes, on September 28, 2026.
A fix has been put in place and we are monitoring results.
Update timeline
- investigating Sep 28, 2026, 06:20 AM UTC
Some of our users are experiencing issues working in ClaimsCORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- identified Sep 28, 2026, 06:27 AM UTC
Issue has been identified and we are working to resolve it.
- monitoring Sep 28, 2026, 06:52 AM UTC
A fix has been put in place and we are monitoring results.
- resolved Sep 28, 2026, 07:47 AM UTC
This incident has been resolved.
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