Scalepoint incident
Disruption of sandbox environement for ClaimsCORE & HUB
Resolved after 45 minutes, on September 28, 2026.
Fix has been implemented. Performance may still be degraded for some users. We are monitoring results and working to resolve any errors.
Update timeline
- investigating Sep 28, 2026, 08:40 AM UTC
Some of our users are experiencing issues working in Sandbox environments for ClaimsCORE & HUB service. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- identified Sep 28, 2026, 09:17 AM UTC
A fix is being implemented.
- monitoring Sep 28, 2026, 09:20 AM UTC
Fix has been implemented. Performance may still be degraded for some users. We are monitoring results and working to resolve any errors.
- resolved Sep 28, 2026, 09:25 AM UTC
This inicident has been resolved.
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