Scalepoint incident
Disruption to ClaimShop Catalogue
Major
Resolved after 41 minutes, on September 9, 2026.
A fix has been implemented. We are monitoring the results.
Update timeline
- investigating Sep 09, 2026, 09:59 AM UTC
Some claim handlers and users are unable to load Catalogue in Settlement tool. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- identified Sep 09, 2026, 10:01 AM UTC
We have identified the cause and a working towards a solution.
- monitoring Sep 09, 2026, 10:35 AM UTC
A fix has been implemented. We are monitoring the results.
- resolved Sep 09, 2026, 10:41 AM UTC
Incident has been resolved.
Your product runs on more than Scalepoint
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services