Scalepoint incident
Disruption of service - ClaimsCORE & HUB
Resolved after 31 minutes, on September 26, 2026.
Final adjustments have been implemented and system performance is back to normal. Incident has been resolved.
Update timeline
- investigating Sep 26, 2026, 06:04 AM UTC
Some of our users are experiencing issues working in ClaimsCORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- monitoring Sep 26, 2026, 06:14 AM UTC
Fix is introduced and we are monitoring the situation.
- monitoring Sep 26, 2026, 06:28 AM UTC
Some users may still be experiencing degraded performance. We are working to resolve remaining issues and monitoring the effects.
- resolved Sep 26, 2026, 06:36 AM UTC
Final adjustments have been implemented and system performance is back to normal. Incident has been resolved.
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