Scalepoint incident
Email delivery issues - ClaimsCORE & HUB
Resolved after 2 hours 32 minutes, on October 27, 2026.
The issue with incoming emails to Scalepoint has been resolved, and emails sent to claims are being delivered normally again. Emails that failed to deliver during the incident were not received, so please resend any that came back with a delivery failure message. We apologise for the inconvenience.
Update timeline
- investigating Oct 27, 2026, 09:23 AM UTC
We are currently experiencing issues with incoming emails to Scalepoint. Some emails sent to claims may not be delivered, and senders may get a delivery failure message. We are investigating and will post an update as soon as we know more.
- identified Oct 27, 2026, 10:41 AM UTC
We have identified the likely cause of the issues with incoming emails to Scalepoint and are working on a fix. Emails sent to claims may still not be delivered, and senders may get a delivery failure message. We will post an update when the issue is resolved.
- monitoring Oct 27, 2026, 11:52 AM UTC
A fix has been implemented and incoming emails to Scalepoint are being delivered again. We are monitoring to confirm everything works as expected. Emails that failed to deliver earlier were not received and will need to be resent.
- resolved Oct 27, 2026, 11:55 AM UTC
The issue with incoming emails to Scalepoint has been resolved, and emails sent to claims are being delivered normally again. Emails that failed to deliver during the incident were not received, so please resend any that came back with a delivery failure message. We apologise for the inconvenience.
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