Rewind Outage History
Rewind is up right nowPingoru has recorded 19 incidents for Rewind: 19 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 10 of 720 (1%) |
| May 2026 | 6 | 162 of 744 (22%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 4 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 27 of 738 (4%) |
Incidents, newest first
Minor October 8, 2026 Slow jobs for Rewind backups for Shopify 1d 2h Backups (Backups)
Started Oct 08, 2026, 02:55 PM UTC· resolved Oct 09, 2026, 05:33 PM UTC
- identified Oct 08, 2026, 02:55 PM UTC
We're investigating slow jobs for Rewind backups for the Shopify platform. Our team is on it
- investigating Oct 08, 2026, 04:53 PM UTC
We are investigating the issue and increasing throughput to process queued jobs. Restores are not affected.
- investigating Oct 08, 2026, 06:28 PM UTC
We have determined the cause of the slow-down and implemented a workaround. We will continue to monitor progress overnight. Note: we had to clear our queues, so any manually-triggered backups during that period would have been cancelled. You may start your backups again now. No...
- resolved Oct 09, 2026, 05:33 PM UTC
The issue has been resolved; we monitored overnight and performance is back to normal.
Minor August 17, 2026 Elevated error rates for Rewind backups for Github 4h 25m Backups (Backups)
Started Aug 17, 2026, 03:35 PM UTC· resolved Aug 17, 2026, 08:00 PM UTC
- identified Aug 17, 2026, 03:35 PM UTC
We're investigating elevated error rates for Rewind backups for the Github platform. Our team is on it!
- investigating Aug 17, 2026, 04:16 PM UTC
We are aware of issues with Github backups in all regions. We are actively monitoring the situation.
- investigating Aug 17, 2026, 06:37 PM UTC
We are still monitoring elevated error rates for backups in all regions.
- resolved Aug 17, 2026, 08:00 PM UTC
API requests to Github are working as expected again - Github backups are now operational.
Major June 16, 2026 installs and uninstalls are not working 1h 4m Rewind Web Application (Rewind Web Application)
Started Jun 16, 2026, 06:15 PM UTC· resolved Jun 16, 2026, 07:19 PM UTC
- investigating Jun 16, 2026, 06:15 PM UTC
We have noticed that monday.com installs are failing with a 500. We are still investigating the issue.
- resolved Jun 16, 2026, 07:19 PM UTC
The installs and uninstalls are backup to normal. We will continue monitoring this isssue.
Minor May 16, 2026 Delay in Shopify Backups and Restores in US 1h 9m Backups (Backups), Restores (Restores)
Started May 16, 2026, 02:40 PM UTC· resolved May 16, 2026, 03:50 PM UTC
- investigating May 16, 2026, 02:40 PM UTC
We are currently investigating delays in backups and restores for Shopify in us-east-1
- resolved May 16, 2026, 03:50 PM UTC
Thank you for your patience. We have introduce mitigation and will continue to monitor the results.
Minor May 13, 2026 Delayed backups and restores in Ohio 1h 37m Backups (Backups), Restores (Restores)
Started May 13, 2026, 04:02 PM UTC· resolved May 13, 2026, 05:40 PM UTC
- investigating May 13, 2026, 04:02 PM UTC
We are investigating delayed backups and restores in the Ohio region. This is affecting all services in that region.
- investigating May 13, 2026, 04:56 PM UTC
We have identified the root cause and are implementing a fix.
- resolved May 13, 2026, 05:40 PM UTC
Thank you for your patience, we have addressed the resource limitation and resuming all operations.
Major May 11, 2026 Elevated error rates for Rewind backups for Trello 2d 19h Backups (Backups)
Started May 11, 2026, 05:20 PM UTC· resolved May 14, 2026, 12:57 PM UTC
- identified May 11, 2026, 05:20 PM UTC
We're investigating elevated error rates for Rewind backups for the Trello platform. Our team is on it!
- investigating May 12, 2026, 12:22 PM UTC
Trello Backup service is experiencing delays but progressing through backlog. We are continuing to monitor the issue.
- investigating May 13, 2026, 01:13 PM UTC
Trello Backup service is experiencing delays but progressing through backlog. We are continuing to monitor the issue and are working with Trello support team to improve performance.
- investigating May 13, 2026, 08:53 PM UTC
Trello backup service is experiencing delays for <3% of customers, we are continuing to monitor the issue.
- resolved May 14, 2026, 12:57 PM UTC
We are back to normal operation
Minor May 7, 2026 Elevated error rates for Rewind backups for Klavyio 17h Backups (Backups)
Started May 07, 2026, 08:00 AM UTC· resolved May 08, 2026, 01:00 AM UTC
- identified May 07, 2026, 08:00 AM UTC
Klaviyo backups are failing on the templates resource due to an ongoing Klaviyo API incident (status.klaviyo.com). Backups will retry automatically once they recover.
- resolved May 08, 2026, 01:00 AM UTC
Earlier today, a Klaviyo API issue caused backup attempts to fail for affected accounts. Klaviyo has since resolved the issue on their side. Our retry logic automatically re-ran the failed backups, and they completed successfully. Backups are now functioning as expected.
Minor May 5, 2026 Elevated Error Rates for Rewind Backups for Klaviyo – Backups (Backups)
Started May 05, 2026, 09:35 PM UTC· resolved May 05, 2026, 09:35 PM UTC
- identified May 05, 2026, 09:35 PM UTC
We are aware of an ongoing outage affecting Klaviyo's services. As a result, some Klaviyo backups may fail or experience delays until the issue is resolved on Klaviyo's end. We are monitoring the situation and backups will resume automatically once Klaviyo's services recover.
Minor April 22, 2026 Degraded Performance for Shopify in the US Region 43m Backups (Backups), Restores (Restores)
Started Apr 22, 2026, 08:04 PM UTC· resolved Apr 22, 2026, 08:47 PM UTC
- investigating Apr 22, 2026, 08:04 PM UTC
We're investigating degraded performance with Shopify backups and restores. Operations are continuing but at a slower rate. Our team is on it!
- resolved Apr 22, 2026, 08:47 PM UTC
We have addressed the underlying database contention. We will continue to monitor.
Major April 15, 2026 Confluence install disruption resolved 8h 51m Rewind Web Application (Rewind Web Application)
Started Apr 15, 2026, 07:00 PM UTC· resolved Apr 16, 2026, 03:51 AM UTC
- identified Apr 15, 2026, 07:00 PM UTC
We are currently experiencing an issue where Confluence installs are failing. This has been confirmed across multiple accounts and appears to be related to an issue on Atlassian’s side. We have escalated this with Atlassian Support as a P1 incident, and they have acknowledged the problem.</...
- investigating Apr 15, 2026, 08:05 PM UTC
We have received confirmation from Atlassian that they have opened a high-priority internal incident and are actively investigating the root cause of the issue affecting Confluence installs.
- investigating Apr 15, 2026, 10:59 PM UTC
Atlassian is still actively investigating this as a high-priority incident. We are continuing to monitor the progress closely. We will provide another update as soon as more information becomes available.
- resolved Apr 16, 2026, 03:51 AM UTC
The issue impacting Confluence app installs has now been resolved. Atlassian determined that our app was incorrectly included on a deny list following recent changes to private app install policies. This has been fixed, and installs should now proceed as expected. We have confirmed...
Minor April 15, 2026 Jira install issues resolved 8h 51m Rewind Web Application (Rewind Web Application)
Started Apr 15, 2026, 07:00 PM UTC· resolved Apr 16, 2026, 03:51 AM UTC
- investigating Apr 15, 2026, 07:00 PM UTC
We are continuing to monitor an issue affecting Jira app installs. Jira installs are intermittently failing, meaning some installs may succeed while others do not. Atlassian is actively investigating this as a high-priority incident on their side. We will provide...
- investigating Apr 15, 2026, 10:58 PM UTC
Atlassian is still actively investigating this as a high-priority incident. We are continuing to monitor the progress closely. We will provide another update as soon as more information becomes available.
- resolved Apr 16, 2026, 03:51 AM UTC
The issue affecting Jira app installs has been resolved. Atlassian identified that our app was mistakenly added to a deny list related to recent changes in private app installs. This has now been corrected, and Jira installs should be working normally. We have validated that...
Major March 24, 2026 Elevated error rates for Rewind backups and restores for Confluence 1h 2m Backups (Backups), Restores (Restores)
Started Mar 24, 2026, 08:17 AM UTC· resolved Mar 24, 2026, 09:19 AM UTC
- investigating Mar 24, 2026, 08:17 AM UTC
We're investigating elevated error rates for Rewind backups and restores for the Confluence platform. Our team is on it!
- investigating Mar 24, 2026, 08:52 AM UTC
We have identified the root cause of the issue and we are applying mitigations.
- resolved Mar 24, 2026, 09:19 AM UTC
Our team has addressed the root cause. Backups and restores for Confluence are working as expected.
Minor March 17, 2026 Reduced performance of backups and restores in the Frankfurt region 59m Backups (Backups), Restores (Restores)
Started Mar 17, 2026, 12:24 PM UTC· resolved Mar 17, 2026, 01:23 PM UTC
- investigating Mar 17, 2026, 12:24 PM UTC
We are experiencing increased latency in an underlying system causing reduced performance in backups and restores in the Frankfurt region.
- resolved Mar 17, 2026, 01:23 PM UTC
Performance has been restored and backups/restores are continuing as normal.
Minor March 9, 2026 Mailchimp – Issues Linking New Accounts (Resolved) 22h 48m Backups (Backups), Rewind Web Application (Rewind Web Application)
Started Mar 09, 2026, 08:32 PM UTC· resolved Mar 10, 2026, 07:20 PM UTC
- identified Mar 09, 2026, 08:32 PM UTC
We're investigating elevated error rates for Rewind backups for the Mailchimp platform. Our team is on it!
- investigating Mar 09, 2026, 08:33 PM UTC
Our team is currently investigating the issue.
- investigating Mar 09, 2026, 09:30 PM UTC
We have identified the root cause of the issue and we are working on restoring functionality.
- investigating Mar 09, 2026, 10:25 PM UTC
We have released an update in order to resume backups for existing accounts, and are working with Mailchimp to investigate issues with linking new accounts to Rewind
- investigating Mar 10, 2026, 03:15 PM UTC
We are still working with Mailchimp to resolve the issue affecting linking new Mailchimp accounts to Rewind. Backups are running normally, and our team continues to monitor the situation.
- resolved Mar 10, 2026, 07:20 PM UTC
The issue has now been resolved and linking Mailchimp accounts is working normally again.
Minor January 28, 2026 Real time Shopify Backups delayed in the Europe ( Ireland ) region 22m Backups (Backups), Webhooks (Webhooks)
Started Jan 28, 2026, 06:43 PM UTC· resolved Jan 28, 2026, 07:06 PM UTC
- investigating Jan 28, 2026, 06:43 PM UTC
We are currently experiencing delays with real-time backups for Shopify customers in the Europe (Ireland) region. This is related to an ongoing issue with our cloud provider, and we are actively working with them to resolve it.
- resolved Jan 28, 2026, 07:06 PM UTC
The issue has been resolved and we have seen recovery of the services.
Minor December 4, 2025 Delayed backups in Sydney 4h 24m Backups (Backups)
Started Dec 04, 2025, 07:10 PM UTC· resolved Dec 04, 2025, 11:35 PM UTC
- identified Dec 04, 2025, 07:10 PM UTC
We're investigating delayed backups in our Sydney region. Our team is on it!
- investigating Dec 04, 2025, 07:12 PM UTC
We are investigating the root cause of delayed backups in our Sydney region.
- investigating Dec 04, 2025, 08:12 PM UTC
We are continuing to investigate the cause of delayed backups in our Sydney region.
- investigating Dec 04, 2025, 09:11 PM UTC
We have identified the cause of delayed backups in our Sydney region and we are working on a fix.
- investigating Dec 04, 2025, 10:15 PM UTC
Our team has fixed the root cause of the problem and are initiating fresh backups for affected customers.
- resolved Dec 04, 2025, 11:35 PM UTC
We have resolved the issue. Backups are no longer delayed.
Major November 22, 2025 Service disruption affecting multiple Rewind components 23m Backups (Backups), Rewind Web Application (Rewind Web Application), Restores (Restores), Webhooks (Webhooks)
Started Nov 22, 2025, 05:29 PM UTC· resolved Nov 22, 2025, 05:53 PM UTC
- investigating Nov 22, 2025, 05:29 PM UTC
We're currently investigating an issue affecting delayed backups for all platforms for all regions. Engineers are working on applying mitigations
- resolved Nov 22, 2025, 05:53 PM UTC
Engineers have applied mitigations and all backups for all platforms in all regions are back to running normally.
Minor November 6, 2025 Degraded Performance for Backups in US Region 5h 29m Backups (Backups)
Started Nov 06, 2025, 09:00 PM UTC· resolved Nov 07, 2025, 02:30 AM UTC
- investigating Nov 06, 2025, 09:00 PM UTC
We have identified the problem causing degraded backup performance in the US region and are activly working on a solution. Affected Platforms: - Jira - Confluence - monday.com - Azure DevOps - BitBucket - GitHub - Mailchimp - Miro - Klaviyo ...
- investigating Nov 06, 2025, 10:21 PM UTC
We have identified the problem causing degraded backup performance in the US region and are activly working on a solution.
- investigating Nov 07, 2025, 12:15 AM UTC
We have identified the problem causing degraded backup performance in the US region and are continuing to work on a solution.
- investigating Nov 07, 2025, 01:15 AM UTC
We have identified the problem causing degraded backup performance in the US region and we are monitoring the result of our remediation.
- resolved Nov 07, 2025, 02:30 AM UTC
The issue causing degraded backup performance in the US region has been identified and remediated. The underlying system condition responsible for the slowdown has been removed and backups are now performing normally.