Rewind incident

Jira install issues resolved

Resolved after 8 hours 51 minutes, affecting Rewind Web Application (Rewind Web Application), on April 15, 2026.

resolved Apr 16, 2026, 03:51 AM UTC

The issue affecting Jira app installs has been resolved. Atlassian identified that our app was mistakenly added to a deny list related to recent changes in private app installs. This has now been corrected, and Jira installs should be working normally. We have validated that...

Started
Apr 15, 2026, 07:00 PM UTC
Resolved
Apr 16, 2026, 03:51 AM UTC
Duration
8h 51m
Detected by Pingoru
Apr 15, 2026, 07:00 PM UTC

Affected components

Rewind Web Application (Rewind Web Application)

Update timeline

  1. investigating Apr 15, 2026, 07:00 PM UTC

    We are continuing to monitor an issue affecting Jira app installs. Jira installs are intermittently failing, meaning some installs may succeed while others do not. Atlassian is actively investigating this as a high-priority incident on their side. We will provide...

  2. investigating Apr 15, 2026, 10:58 PM UTC

    Atlassian is still actively investigating this as a high-priority incident. We are continuing to monitor the progress closely. We will provide another update as soon as more information becomes available.

  3. resolved Apr 16, 2026, 03:51 AM UTC

    The issue affecting Jira app installs has been resolved. Atlassian identified that our app was mistakenly added to a deny list related to recent changes in private app installs. This has now been corrected, and Jira installs should be working normally. We have validated that...

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