Resolved after 1 day 2 hours, affecting Backups (Backups), on October 8, 2026.
The issue has been resolved; we monitored overnight and performance is back to normal.
Affected components
Update timeline
- identified Oct 08, 2026, 02:55 PM UTC
We're investigating slow jobs for Rewind backups for the Shopify platform. Our team is on it
- investigating Oct 08, 2026, 04:53 PM UTC
We are investigating the issue and increasing throughput to process queued jobs. Restores are not affected.
- investigating Oct 08, 2026, 06:28 PM UTC
We have determined the cause of the slow-down and implemented a workaround. We will continue to monitor progress overnight. Note: we had to clear our queues, so any manually-triggered backups during that period would have been cancelled. You may start your backups again now. No...
- resolved Oct 09, 2026, 05:33 PM UTC
The issue has been resolved; we monitored overnight and performance is back to normal.
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