Resolved after 17 hours, affecting Backups (Backups), on May 7, 2026.
Earlier today, a Klaviyo API issue caused backup attempts to fail for affected accounts. Klaviyo has since resolved the issue on their side. Our retry logic automatically re-ran the failed backups, and they completed successfully. Backups are now functioning as expected.
Affected components
Update timeline
- identified May 07, 2026, 08:00 AM UTC
Klaviyo backups are failing on the templates resource due to an ongoing Klaviyo API incident (status.klaviyo.com). Backups will retry automatically once they recover.
- resolved May 08, 2026, 01:00 AM UTC
Earlier today, a Klaviyo API issue caused backup attempts to fail for affected accounts. Klaviyo has since resolved the issue on their side. Our retry logic automatically re-ran the failed backups, and they completed successfully. Backups are now functioning as expected.
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