Pineapple Net Outage History
Pineapple Net is up right nowPingoru has recorded 79 incidents for Pineapple Net: 76 in the last 12 months and 20 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 59 of 720 (8%) |
| May 2026 | 13 | 65 of 744 (9%) |
| June 2026 | 2 | 9 of 720 (1%) |
| July 2026 | 8 | 89 of 744 (12%) |
| August 2026 | 6 | 32 of 744 (4%) |
| September 2026 | 5 | 17 of 720 (2%) |
| October 2026 | 7 | 56 of 588 (9%) |
Incidents, newest first
Notice May 25, 2026 30 St Andrews Place, 3002 23h 48m
Started May 25, 2026, 07:36 AM UTC· resolved May 26, 2026, 07:24 AM UTC
- investigating May 25, 2026, 07:36 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified May 25, 2026, 08:35 AM UTC
Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
- identified May 26, 2026, 02:25 AM UTC
Power outage has been restored. A field technician has been dispatched to the site for further investigation.
- monitoring May 26, 2026, 03:04 AM UTC
All services have been recovered. Engineers are monitoring the results.
- resolved May 26, 2026, 07:24 AM UTC
This incident has been resolved
Notice May 25, 2026 505 St Kilda Road,3004 15h 7m
Started May 25, 2026, 07:13 AM UTC· resolved May 25, 2026, 10:21 PM UTC
- investigating May 25, 2026, 07:13 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified May 25, 2026, 07:15 AM UTC
Building Manager has confirmed that the interruption to the service is due to the ongoing power outage at the area/street.
- identified May 25, 2026, 11:56 AM UTC
All the devices recovered and stable for more than 1 hour. We are monitoring the status for few ours.
- resolved May 25, 2026, 10:21 PM UTC
This incident has been resolved
Notice May 25, 2026 68 La Trobe Street, 3000 19h 17m
Started May 25, 2026, 07:09 AM UTC· resolved May 26, 2026, 02:26 AM UTC
- investigating May 25, 2026, 07:09 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified May 25, 2026, 08:35 AM UTC
Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.
- identified May 25, 2026, 11:49 AM UTC
Most of the devices recovered and stable for more than 1 hour. Only 1 device at Level 10 is still down and DGtek is working with building manager to check power status to that unit.
- identified May 25, 2026, 10:23 PM UTC
Field Technician has been dispatched to the site to investigate further on the offline networking device at Level 10 of the building.
- identified May 26, 2026, 12:17 AM UTC
Onsite Technician has identified that the Level 10 Network device is faulty after the power outage. Actively working on to replace the device.
- monitoring May 26, 2026, 02:09 AM UTC
The faulty device has been replaced and the services are back online. Engineers are monitoring the results.
- resolved May 26, 2026, 02:26 AM UTC
This incident has been resolved.
Notice May 21, 2026 480 St Kilda Road, Melbourne 3004 10h 52m
Started May 21, 2026, 10:36 PM UTC· resolved May 22, 2026, 09:28 AM UTC
- investigating May 21, 2026, 10:36 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating May 21, 2026, 11:04 PM UTC
We have dispatched technicians to the site to further investigate the issue.
- investigating May 22, 2026, 12:23 AM UTC
Tech team is already on site and working on recovering the services. ETR. around 30 mins.
- investigating May 22, 2026, 03:01 AM UTC
The onsite technician identified that the faulty UPS caused the entire site to go offline. During the restoration process, it was further discovered that one of the networking devices was also faulty. Restoration work is still in progress. While some services have been recovered, others are still undergoing restoration. No ETA has been provided at this stage. Further updates will be shared as they become available.
- identified May 22, 2026, 05:22 AM UTC
The onsite Technician is actively working to replace the faulty network device. No ETA has been provided at this stage. Further updates will be shared as they become available.
- resolved May 22, 2026, 09:28 AM UTC
The faulty device has been replaced and this incident has been resolved.
Notice May 21, 2026 5 Lawson Street, Southport 4215 1h 32m
Started May 21, 2026, 08:00 AM UTC· resolved May 21, 2026, 09:32 AM UTC
- investigating May 21, 2026, 08:00 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring May 21, 2026, 08:57 AM UTC
A power issue at the building caused a loss of power to network devices. Power has been restored, and services are back online.
- resolved May 21, 2026, 09:32 AM UTC
This incident has been resolved
Notice May 12, 2026 56 Scarborough Street, Southport, 4215, Queensland 1h 34m
Started May 12, 2026, 03:43 AM UTC· resolved May 12, 2026, 05:18 AM UTC
- investigating May 12, 2026, 03:43 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified May 12, 2026, 03:45 AM UTC
Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is complete.
- resolved May 12, 2026, 05:18 AM UTC
The electrical maintenance at the building has been completed. The services are back online.
Notice May 11, 2026 9 Lawson Street, Southport, 4215 Queensland 2h 14m
Started May 11, 2026, 11:54 PM UTC· resolved May 12, 2026, 02:09 AM UTC
- investigating May 11, 2026, 11:54 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified May 12, 2026, 12:43 AM UTC
Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is complete.
- resolved May 12, 2026, 02:09 AM UTC
The electrical maintenance at the building has been completed. The services are back online.
Notice May 11, 2026 33 Batman Street, 3003 1h 46m
Started May 11, 2026, 02:19 AM UTC· resolved May 11, 2026, 04:05 AM UTC
- investigating May 11, 2026, 02:19 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified May 11, 2026, 02:23 AM UTC
Ongoing Electrical maintenance within the building caused a loss of power to network devices. The service will be back online once the maintenance is completed.
- resolved May 11, 2026, 04:05 AM UTC
The electrical maintenance at the building has been completed. The services are back online.
Notice May 2, 2026 60 Albert Road, 3205 7h 1m
Started May 02, 2026, 12:45 AM UTC· resolved May 02, 2026, 07:46 AM UTC
- investigating May 02, 2026, 12:45 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring May 02, 2026, 03:18 AM UTC
Devices has been recovered and customers are back online. we are monitoring the status.
- resolved May 02, 2026, 07:46 AM UTC
This incident has been resolved.
Notice April 13, 2026 2 Ballarat Road, Footscray 8h
Started Apr 13, 2026, 04:37 PM UTC· resolved Apr 14, 2026, 12:38 AM UTC
- investigating Apr 13, 2026, 04:37 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Apr 13, 2026, 10:53 PM UTC
Field Technician has been dispatched to the site for further investigation.
- investigating Apr 13, 2026, 11:36 PM UTC
The field technician has arrived on-site, and further investigations are currently underway. Additional updates will be shared as they become available
- monitoring Apr 14, 2026, 12:01 AM UTC
The issue was identified as being related to the fiber path of the network device, and it has now been resolved. All services are fully restored and back online
- resolved Apr 14, 2026, 12:38 AM UTC
This incident has been resolved
Notice April 10, 2026 Lawson Street, Southport Central, 4215, QLD 2d
Started Apr 10, 2026, 11:06 PM UTC· resolved Apr 13, 2026, 12:02 AM UTC
- investigating Apr 10, 2026, 11:06 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Apr 11, 2026, 01:08 AM UTC
We have seen partial recovery of services; however, network devices at 9 Lawson Street, Southport remain offline. NOC (Network Operations Center) has established contact with the Building Manager to investigate a suspected power issue at this specific location. We are working to verify the power status and restore the remaining services as quickly as possible.
- identified Apr 12, 2026, 02:10 AM UTC
Power has been restored to the distribution board at Level 8, 5 Lawson Street after it was inadvertently switched off during third-party building works earlier yesterday. While many services have automatically recovered, some switches remain offline. Due to the building being inaccessible today (Sunday) without the Building Manager present we have scheduled an on-site technician visit for tomorrow(Monday) to perform manual reboots and hardware health checks. A spare switch has been prepared for immediate replacement if any hardware failure is detected. We will provide a final update once the on-site technician confirms all services are fully restored.
- monitoring Apr 12, 2026, 10:57 PM UTC
Field technician has been dispatched to the site and fixed the power issue to the main distribution switch. All services have been recovered.
- resolved Apr 13, 2026, 12:02 AM UTC
This incident has been resolved.
Notice March 30, 2026 5 Lawson Street, Southport Central, 4215 1h 13m
Started Mar 30, 2026, 12:25 AM UTC· resolved Mar 30, 2026, 01:39 AM UTC
- investigating Mar 30, 2026, 12:25 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Mar 30, 2026, 01:05 AM UTC
A power issue at the site caused a loss of power to network devices. Power has been restored, and services are back online. Engineers are monitoring the connections.
- resolved Mar 30, 2026, 01:39 AM UTC
The Network devices are stable. This incident has been resolved.
Notice March 25, 2026 560 Lonsdale Street, 3000 56m
Started Mar 25, 2026, 11:27 PM UTC· resolved Mar 26, 2026, 12:24 AM UTC
- investigating Mar 25, 2026, 11:27 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Mar 25, 2026, 11:38 PM UTC
Electrical maintenance within the building caused a loss of power to network devices. Engineers are following up with Building management to get continuous updates.
- resolved Mar 26, 2026, 12:24 AM UTC
Electrical maintenance within the building has been completed. The power has been restored, and services are back online
Minor March 17, 2026 8 Franklin Street, Melbourne 34m
Started Mar 17, 2026, 02:22 AM UTC· resolved Mar 17, 2026, 02:57 AM UTC
- investigating Mar 17, 2026, 02:22 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- resolved Mar 17, 2026, 02:57 AM UTC
This incident has been resolved.
Notice March 10, 2026 31 Cremorne Street, Cremorne VIC 3121 2h 49m
Started Mar 10, 2026, 09:46 PM UTC· resolved Mar 11, 2026, 12:36 AM UTC
- investigating Mar 10, 2026, 09:46 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Mar 10, 2026, 10:31 PM UTC
The network devices at 31-53 Cremorne Street have been successfully restored and services are currently back online. Our engineering team has identified that the disruption was caused by a power-related reboot of onsite hardware. We will continue to monitor the stability of the connection for the next hour to ensure no further issues occur. A final update will be provided once the monitoring period is complete.
- resolved Mar 11, 2026, 12:36 AM UTC
The monitoring period for 31-53 Cremorne Street is now complete, and all network services have remained stable. The root cause was confirmed to be a localized power interruption affecting onsite hardware. We have verified that all services are performing as expected. This incident is now closed.
Major February 12, 2026 7 Yarra Street, 3141 6h 33m
Started Feb 12, 2026, 09:39 PM UTC· resolved Feb 13, 2026, 04:13 AM UTC
- investigating Feb 12, 2026, 09:39 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- identified Feb 13, 2026, 02:15 AM UTC
The engineering team has identified that the issue originates from a power failure at Level 16 Communication Room of the building, which has caused the DGtek main distribution network device to go offline. The matter has been escalated to the Building Management team for immediate attention and resolution
- resolved Feb 13, 2026, 04:13 AM UTC
The issue has been fixed by the building electrician, and all services are now back to normal operation.
Notice February 11, 2026 800 Sydney Rd, Brunswick 6h 51m
Started Feb 11, 2026, 11:50 AM UTC· resolved Feb 11, 2026, 06:41 PM UTC
- investigating Feb 11, 2026, 11:50 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Feb 11, 2026, 02:53 PM UTC
Services have now been restored. The outage was attributed to a third-party backhaul provider. We will monitor the link for the next few hours.
- resolved Feb 11, 2026, 06:41 PM UTC
This incident has been resolved.
Major February 11, 2026 Travancore 3032 1h 48m
Started Feb 11, 2026, 02:29 AM UTC· resolved Feb 11, 2026, 04:17 AM UTC
- investigating Feb 11, 2026, 02:29 AM UTC
Engineers have observed network alarms across the listed suburb which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Feb 11, 2026, 03:40 AM UTC
An area-wide power outage resulted in a temporary loss of power to network devices. Power has now been restored, and all services are fully operational
- resolved Feb 11, 2026, 04:17 AM UTC
This incident has been resolved
Minor February 9, 2026 39 Dorcas Street, South Melbourne 22m
Started Feb 09, 2026, 12:51 AM UTC· resolved Feb 09, 2026, 01:14 AM UTC
- investigating Feb 09, 2026, 12:51 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- resolved Feb 09, 2026, 01:14 AM UTC
A power disruption to a distribution switch during installation caused a temporary service outage. The issue has been resolved, and services are now operating normally.
Notice January 31, 2026 250 Elizabeth Street, 3000 1d 23h
Started Jan 31, 2026, 02:52 AM UTC· resolved Feb 02, 2026, 02:11 AM UTC
- investigating Jan 31, 2026, 02:52 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Feb 01, 2026, 07:29 AM UTC
Field Technician will be visiting the site on Monday, 2nd February, to further investigate the issue and ensure it is addressed as quickly as possible.
- identified Feb 02, 2026, 12:35 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 02, 2026, 02:11 AM UTC
Our technician had replaced a faulty device which was causing the outage. Issue is resolved now and services should be working as usual.
Notice January 27, 2026 Call Center Issue 1h 50m
Started Jan 27, 2026, 10:37 PM UTC· resolved Jan 28, 2026, 12:27 AM UTC
- investigating Jan 27, 2026, 10:37 PM UTC
We are currently experiencing a technical issue impacting our phone lines, and our team is unable to receive incoming calls at this time. Our vendor has been engaged and is actively working to identify the cause and restore full functionality as quickly as possible. We will provide further updates as soon as more information becomes available.
- resolved Jan 28, 2026, 12:27 AM UTC
This incident has been resolved.
Major January 21, 2026 474 Flinders Street, 3000 7h 56m
Started Jan 21, 2026, 10:15 PM UTC· resolved Jan 22, 2026, 06:11 AM UTC
- investigating Jan 21, 2026, 10:15 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Jan 21, 2026, 10:34 PM UTC
Field Technician has been dispatched to the site for further investigation.
- investigating Jan 21, 2026, 11:30 PM UTC
Field Technician has reached the site and further investigations are going on.
- investigating Jan 22, 2026, 03:14 AM UTC
The issue has been escalated to the DGtek Fiber crew for further investigation. Further updates will be provided as they become available
- resolved Jan 22, 2026, 06:11 AM UTC
The DGtek Fiber crew has fixed the damaged fiber and the services are back online.
Minor January 13, 2026 5 Lawson Street, Southport 1h 54m
Started Jan 13, 2026, 01:18 AM UTC· resolved Jan 13, 2026, 03:13 AM UTC
- investigating Jan 13, 2026, 01:18 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- resolved Jan 13, 2026, 03:13 AM UTC
This incident has been resolved.
Notice January 7, 2026 1 Queens Rd, Melbourne VIC 3004 27m
Started Jan 07, 2026, 06:29 AM UTC· resolved Jan 07, 2026, 06:57 AM UTC
- investigating Jan 07, 2026, 06:29 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- resolved Jan 07, 2026, 06:57 AM UTC
This is recovered and stable now. As per building manager there was a City Power outage.
Notice January 7, 2026 434 St Kilda Road, South Melbourne 52m
Started Jan 07, 2026, 06:26 AM UTC· resolved Jan 07, 2026, 07:18 AM UTC
- investigating Jan 07, 2026, 06:26 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- resolved Jan 07, 2026, 07:18 AM UTC
This is recovered and stable now. As per building manager there was a City Power outage.