68 La Trobe Street, 3000

Update timeline

1. investigating May 25, 2026, 07:09 AM UTC

   Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.

2. identified May 25, 2026, 08:35 AM UTC

   Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.

3. identified May 25, 2026, 11:49 AM UTC

   Most of the devices recovered and stable for more than 1 hour. Only 1 device at Level 10 is still down and DGtek is working with building manager to check power status to that unit.

4. identified May 25, 2026, 10:23 PM UTC

   Field Technician has been dispatched to the site to investigate further on the offline networking device at Level 10 of the building.

5. identified May 26, 2026, 12:17 AM UTC

   Onsite Technician has identified that the Level 10 Network device is faulty after the power outage. Actively working on to replace the device.

6. monitoring May 26, 2026, 02:09 AM UTC

   The faulty device has been replaced and the services are back online. Engineers are monitoring the results.

7. resolved May 26, 2026, 02:26 AM UTC

   This incident has been resolved.