Resolved after 1 day 8 hours, on October 17, 2026.
The monitoring period has concluded and all services remain stable. This incident is now resolved.
Update timeline
- investigating Oct 17, 2026, 08:05 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Oct 17, 2026, 04:11 PM UTC
Services have been restored. It has been identified that core network equipment at 620 Collins St experienced an unexpected reboot. The NOC team has requested building management to investigate if any power interruption occurred on site. Engineers are continuing to monitor the network to ensure the services remain stable.
- resolved Oct 18, 2026, 04:51 PM UTC
The monitoring period has concluded and all services remain stable. This incident is now resolved.
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