Resolved after 8 hours, on April 13, 2026.
The issue was identified as being related to the fiber path of the network device, and it has now been resolved. All services are fully restored and back online
Update timeline
- investigating Apr 13, 2026, 04:37 PM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- investigating Apr 13, 2026, 10:53 PM UTC
Field Technician has been dispatched to the site for further investigation.
- investigating Apr 13, 2026, 11:36 PM UTC
The field technician has arrived on-site, and further investigations are currently underway. Additional updates will be shared as they become available
- monitoring Apr 14, 2026, 12:01 AM UTC
The issue was identified as being related to the fiber path of the network device, and it has now been resolved. All services are fully restored and back online
- resolved Apr 14, 2026, 12:38 AM UTC
This incident has been resolved
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