Pineapple Net incident

Call Center Issue

Resolved after 1 hour 50 minutes, on January 27, 2026.

investigating Jan 27, 2026, 10:37 PM UTC

We are currently experiencing a technical issue impacting our phone lines, and our team is unable to receive incoming calls at this time. Our vendor has been engaged and is actively working to identify the cause and restore full functionality as quickly as possible. We will provide further updates as soon as more information becomes available.

Started
Jan 27, 2026, 10:37 PM UTC
Resolved
Jan 28, 2026, 12:27 AM UTC
Duration
1h 50m
Detected by Pingoru
Jan 27, 2026, 10:37 PM UTC

Update timeline

  1. investigating Jan 27, 2026, 10:37 PM UTC

    We are currently experiencing a technical issue impacting our phone lines, and our team is unable to receive incoming calls at this time. Our vendor has been engaged and is actively working to identify the cause and restore full functionality as quickly as possible. We will provide further updates as soon as more information becomes available.

  2. resolved Jan 28, 2026, 12:27 AM UTC

    This incident has been resolved.

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