Resolved after 6 hours 51 minutes, on February 11, 2026.
Services have now been restored. The outage was attributed to a third-party backhaul provider. We will monitor the link for the next few hours.
Update timeline
- investigating Feb 11, 2026, 11:50 AM UTC
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on [email protected] or call 1300 857 501.
- monitoring Feb 11, 2026, 02:53 PM UTC
Services have now been restored. The outage was attributed to a third-party backhaul provider. We will monitor the link for the next few hours.
- resolved Feb 11, 2026, 06:41 PM UTC
This incident has been resolved.
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