Persona Identities Outage History
Persona Identities is up right nowPingoru has recorded 152 incidents for Persona Identities: 151 in the last 12 months and 51 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 13 | 707 of 720 (98%) |
| May 2026 | 1 | 475 of 744 (64%) |
| June 2026 | 24 | 524 of 720 (73%) |
| July 2026 | 25 | 721 of 744 (97%) |
| August 2026 | 6 | 169 of 744 (23%) |
| September 2026 | 26 | 2 of 720 (0%) |
| October 2026 | 19 | 93 of 593 (16%) |
Incidents, newest first
Major June 10, 2026 Increased latency for verifications — Identified 62d 16h
Started Jun 10, 2026, 03:48 AM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 10, 2026, 03:48 AM UTC
We're currently monitoring elevated response times affecting government ID and selfie verifications in the US region. The delays are linked to a degradation in our cloud storage provider (Google Cloud Storage). We are monitoring GCS's status and will update as soon as we have more information.
Major June 10, 2026 Increased latency for verifications — Investigating 62d 17h
Started Jun 10, 2026, 03:04 AM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 10, 2026, 03:04 AM UTC
We're currently investigating elevated response times in the US region, impacting government ID and selfie verifications. We'll post an update soon.
Minor April 27, 2026 Selfie and Government ID Elevated Latency – API, Reports, Workflows, Webhooks and 5 more
Started Apr 27, 2026, 11:49 PM UTC· resolved Apr 27, 2026, 11:49 PM UTC
- resolved Apr 27, 2026, 09:39 PM UTC
On April 27, between 9:39 and 10:21 UTC, we experienced elevated latency affecting Selfie and Government ID verifications. The issue was mitigated by disabling and rolling back recent model changes that were contributing to the increased latency.
- resolved Apr 27, 2026, 11:49 PM UTC
Correction the issue was between 21:40 UTC - 22:22 UTC
Major April 27, 2026 Selfie and Government ID Elevated Latency — Resolved 105d 20h
Started Apr 27, 2026, 11:49 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Apr 27, 2026, 11:49 PM UTC
Correction the issue was between 21:40 UTC - 22:22 UTC
Minor April 21, 2026 Elevated External API Errors – API
Started Apr 21, 2026, 11:48 PM UTC· resolved Apr 21, 2026, 11:48 PM UTC
- investigating Apr 21, 2026, 10:14 PM UTC
Customers are experiencing elevated 400 error response codes.
- monitoring Apr 21, 2026, 11:10 PM UTC
Full rollback at 10:12 PM UTC resolved the issue. We are currently monitoring to confirm full resolution.
- resolved Apr 21, 2026, 11:48 PM UTC
Between 19:00 UTC and 22:12 UTC, customers intermittently saw elevated 400 error API responses. The issue is now resolved.
Major April 21, 2026 Elevated External API Errors — Resolved 111d 20h
Started Apr 21, 2026, 11:48 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Apr 21, 2026, 11:48 PM UTC
Between 19:00 UTC and 22:12 UTC, customers intermittently saw elevated 400 error API responses. The issue is now resolved.
Major April 21, 2026 Elevated External API Errors — Monitoring 111d 21h
Started Apr 21, 2026, 11:10 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Apr 21, 2026, 11:10 PM UTC
Full rollback at 10:12 PM UTC resolved the issue. We are currently monitoring to confirm full resolution.
Major April 21, 2026 Elevated External API Errors — Investigating 111d 22h
Started Apr 21, 2026, 10:14 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Apr 21, 2026, 10:14 PM UTC
Customers are experiencing elevated 400 error response codes.
Major April 7, 2026 Planned Maintenance — US Multi-Tenant Environment — Completed 126d 11h
Started Apr 07, 2026, 09:00 AM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Apr 07, 2026, 09:00 AM UTC
Maintenance has completed
Major April 7, 2026 Planned Maintenance — US Multi-Tenant Environment — In progress 126d 12h
Started Apr 07, 2026, 08:00 AM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Apr 07, 2026, 08:00 AM UTC
Maintenance has started
Minor April 2, 2026 Slightly elevated workflow run errors for some customers – API, Reports, Workflows, Webhooks and 5 more
Started Apr 02, 2026, 03:32 AM UTC· resolved Apr 02, 2026, 03:32 AM UTC
- resolved Apr 02, 2026, 03:32 AM UTC
On April 2, 2026 between 2:50 am and 3:32 am UTC, a small number of customers may have experienced slightly elevated response times and an approximately 10% increase in workflow run errors. This is now resolved.
Major April 2, 2026 Slightly elevated workflow run errors for some customers — Resolved 131d 16h
Started Apr 02, 2026, 03:32 AM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Apr 02, 2026, 03:32 AM UTC
On April 2, 2026 between 2:50 am and 3:32 am UTC, a small number of customers may have experienced slightly elevated response times and an approximately 10% increase in workflow run errors. This is now resolved.
Minor March 27, 2026 Degraded Performance for Verifications – Verifications
Started Mar 27, 2026, 12:00 AM UTC· resolved Mar 27, 2026, 12:00 AM UTC
- investigating Mar 06, 2026, 04:00 AM UTC
Starting at 3:00 UTC, March 25, we are investigating an issue causing an increase in tail latencies for verifications. Our team is actively working to identify the root cause and restore normal performance. We will provide updates as more information becomes available.
- monitoring Mar 26, 2026, 11:54 PM UTC
Verification latency has improved following mitigation efforts.
- resolved Mar 27, 2026, 12:00 AM UTC
Resolved – Clarification Earlier, we notified you of a potential increase in verification latency. The increase was briefly impacting p95 and should not have been noticeable for the majority of customers. This notification was triggered prematurely in the spirit of transparency, we apologize for any confusion caused. All systems have been operating normally.
Major March 27, 2026 Degraded Performance for Verifications — Resolved 137d 20h
Started Mar 27, 2026, 12:00 AM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Mar 27, 2026, 12:00 AM UTC
Resolved – Clarification Earlier, we notified you of a potential increase in verification latency. The increase was briefly impacting p95 and should not have been noticeable for the majority of customers. This notification was triggered prematurely in the spirit of transparency, we apologize for any confusion caused. All systems have been operating normally.
Major March 26, 2026 Degraded Performance for Verifications — Monitoring 137d 20h
Started Mar 26, 2026, 11:54 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Mar 26, 2026, 11:54 PM UTC
Verification latency has improved following mitigation efforts.
Minor March 24, 2026 Increased 500 Errors on Inquiry and Verify Endpoints – API, Reports, Workflows, Webhooks and 5 more
Started Mar 24, 2026, 02:26 PM UTC· resolved Mar 24, 2026, 02:26 PM UTC
- identified Mar 23, 2026, 08:30 PM UTC
Since 20:30 UTC, March 23th, we have identified an issue affecting the /inquiry and /verify endpoints, which are returning 500 errors for some requests. This is related to a recent change introduced to improve security around redirect URI validation. We have identified the root cause and are actively working on a resolution.
- resolved Mar 24, 2026, 02:26 PM UTC
Between 20:30 UTC, March 23th and 14:26 UTC, March 24th, we had an issue affecting the /inquiry and /verify endpoints, which were returning 500 errors for some requests. This is related to a recent change introduced to improve security around redirect URI validation, which has now been disabled. Service has returned to normal and errors have ceased. We apologize for any disruption this may have caused.
Minor March 22, 2026 Elevated Workflow completion time on US Legacy – API, Reports, Workflows, Webhooks and 5 more
Started Mar 22, 2026, 12:15 AM UTC· resolved Mar 22, 2026, 12:15 AM UTC
- identified Mar 22, 2026, 12:01 AM UTC
Since 12:01 am UTC, we saw degraded performance with Workflows on our US1 region. Workflow completion times were elevated during this period. We've identified the cause and are working on resolving the issue.
- resolved Mar 22, 2026, 12:15 AM UTC
Between 12:01 am and 12:15am UTC, we saw degraded performance with Workflows on our US1 region. Workflow completion times were elevated during this period. This is now resolved.
Minor March 19, 2026 Increased latency – Workflows
Started Mar 19, 2026, 11:49 PM UTC· resolved Mar 19, 2026, 11:49 PM UTC
- investigating Mar 19, 2026, 10:11 PM UTC
Acknowledge (investigating) - We're currently investigating elevated response times with event-triggered workflows in the US region. We'll post an update soon.
- monitoring Mar 19, 2026, 10:50 PM UTC
We experienced elevated latency in our workflows product between 22:36 UTC - 23:15 PM UTC. We have returned to normal operating levels and are currently monitoring the situation.
- resolved Mar 19, 2026, 11:49 PM UTC
We experienced elevated latency in our workflows product between 22:36 UTC and 23:15 PM UTC in the US region. This is now resolved.
Minor March 11, 2026 [CORRECTION] All systems fully operational – API, Reports, Workflows, Webhooks and 5 more
Started Mar 11, 2026, 09:06 PM UTC· resolved Mar 11, 2026, 09:06 PM UTC
- resolved Mar 11, 2026, 09:06 PM UTC
At 21:06 UTC today we pushed an incorrect status page update as a result of an internal training exercise. We are not currently experiencing any issues and apologize for the additional noise this may have created.
Minor March 4, 2026 Degraded performance in US Legacy – API, Reports, Workflows, Webhooks and 5 more
Started Mar 04, 2026, 02:15 PM UTC· resolved Mar 04, 2026, 02:15 PM UTC
- identified Mar 04, 2026, 02:00 PM UTC
Persona has identified evaluated response times with the API in US Legacy.
- resolved Mar 04, 2026, 02:15 PM UTC
Between Mar 4, 2026 14:09 UTC - Mar 4, 2026 14:21 UTC, Persona identified evaluated response times with the API in US Legacy.
Minor February 20, 2026 Elevated workflow latency –
Started Feb 20, 2026, 10:35 PM UTC· resolved Feb 20, 2026, 10:35 PM UTC
- monitoring Feb 20, 2026, 10:34 PM UTC
Between 22:10 PM and 22:25 PM, we saw increased latency across a limited subset of workflows in our US region. A fix has been applied and we have seen performance return to normal for impacted workflows.
- resolved Feb 20, 2026, 10:35 PM UTC
As of 22:25 PM we have seen performance return to normal for impacted workflows.
Minor February 6, 2026 Intermittent errors – API, Reports, Workflows, Webhooks and 5 more
Started Feb 06, 2026, 08:00 AM UTC· resolved Feb 06, 2026, 08:00 AM UTC
- identified Feb 06, 2026, 07:57 AM UTC
For approximately three minutes between 7:57 AM 2/6 UTC and 8:00 AM 2/6 UTC we saw intermittent spikes of 500 errors for a subset of US customers. Note: DE1 was not affected during this window.
- resolved Feb 06, 2026, 08:00 AM UTC
This issue has been resolved
Minor February 4, 2026 Degraded performance –
Started Feb 04, 2026, 09:16 PM UTC· resolved Feb 04, 2026, 09:16 PM UTC
- investigating Feb 04, 2026, 07:24 PM UTC
We're experiencing a service outage as of 19:24 UTC. Our team is actively investigating the issue. We'll post an update soon
- identified Feb 04, 2026, 07:55 PM UTC
We've identified the issue and are working to restore service.
- identified Feb 04, 2026, 08:00 PM UTC
We are continuing to work on a fix. The dashboard is accessible and inquiries, verification, and workflows are intermittently being processed across all regions.
- identified Feb 04, 2026, 08:12 PM UTC
Functionality in DE region has been restored. We are working to restore full functionality in US region.
- identified Feb 04, 2026, 08:31 PM UTC
We are seeing degraded performance across DE and US regions. We are continuing to work to restore full functionality across all regions.
- identified Feb 04, 2026, 08:41 PM UTC
All transactions-based flow are fully functional across US and DE shards. We are working on restoring functionality for inquiry-based flows.
- monitoring Feb 04, 2026, 08:45 PM UTC
We are currently processing all transactions, inquiries, workflows and verification. We are continuing to monitor to ensure full functionality has been restored.
- monitoring Feb 04, 2026, 09:08 PM UTC
All functionality has been restored and we are fully operational. We are continuing to monitor.
- resolved Feb 04, 2026, 09:16 PM UTC
We are fully operational, the incident has been closed.
Minor January 30, 2026 Tagging System Errors –
Started Jan 30, 2026, 03:03 PM UTC· resolved Jan 30, 2026, 03:03 PM UTC
- investigating Jan 30, 2026, 02:09 PM UTC
We are currently investigating an issue causing errors in our tagging system. Our team is actively working to identify the root cause and assess impact. We will provide updates as more information becomes available.
- identified Jan 30, 2026, 02:16 PM UTC
We have identified the issue causing errors in our Tagging system. This issue occurs only when applying or updating Tags within Inquiries. Our team is actively working on a fix and will provide updates as progress is made.
- monitoring Jan 30, 2026, 02:23 PM UTC
We have implemented a fix for the issue causing Tagging errors within Inquiries and are seeing improved behavior. The team is monitoring the system closely to ensure continued stability.
- resolved Jan 30, 2026, 03:03 PM UTC
The issue causing tagging errors within Inquiries has been resolved, and functionality has returned to normal. Thank you for your patience while we worked to restore full service.
Minor January 28, 2026 Increased workflow errors –
Started Jan 28, 2026, 07:57 PM UTC· resolved Jan 28, 2026, 07:57 PM UTC
- investigating Jan 27, 2026, 08:58 PM UTC
On January 27, 2026, we detected an increase in errors affecting Persona Workflows between 18:10–20:40 UTC. Our team is investigating and will provide updates as they become available.
- monitoring Jan 27, 2026, 09:25 PM UTC
Error rates for Persona Workflows have returned to normal levels, and the system is recovering. We are continuing to monitor to ensure full stability.
- resolved Jan 28, 2026, 07:57 PM UTC
The increase in errors affecting Persona Workflows has been fully resolved. The service is stable and operating normally.