Persona Identities Outage History
Persona Identities is up right nowPingoru has recorded 152 incidents for Persona Identities: 151 in the last 12 months and 51 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 13 | 707 of 720 (98%) |
| May 2026 | 1 | 475 of 744 (64%) |
| June 2026 | 24 | 524 of 720 (73%) |
| July 2026 | 25 | 721 of 744 (97%) |
| August 2026 | 6 | 169 of 744 (23%) |
| September 2026 | 26 | 2 of 720 (0%) |
| October 2026 | 19 | 168 of 592 (28%) |
Incidents, newest first
Major July 6, 2026 Elevated latency for Government ID verifications — Investigating 36d 5h
Started Jul 06, 2026, 03:22 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 06, 2026, 03:22 PM UTC
We are investigating latencies for Government ID verifications.
Major July 3, 2026 Dashboard – Inquiries Search Enhancements — Completed 39d 13h
Started Jul 03, 2026, 07:00 AM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 03, 2026, 07:00 AM UTC
Maintenance has completed
Major July 2, 2026 Dashboard – Inquiries Search Enhancements — In progress 40d
Started Jul 02, 2026, 08:09 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 02, 2026, 08:09 PM UTC
Maintenance has started
Major July 2, 2026 Dashboard – Inquiries Search Enhancements — Scheduled 40d
Started Jul 02, 2026, 08:08 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 02, 2026, 08:08 PM UTC
The inquiry search feature (dashboard and /inquiries/search endpoint) is currently undergoing maintenance. During this time, some records older than 1 week may not appear in search results. To see the most up to date information, search the inquiry by its ID.
Minor July 1, 2026 Missing verification images on Dashboard –
Started Jul 01, 2026, 03:16 PM UTC· resolved Jul 01, 2026, 03:16 PM UTC
- identified Jul 01, 2026, 02:19 PM UTC
We've identified an issue on the Dashboard impacting Verification images, causing them to load intermittently.
- monitoring Jul 01, 2026, 02:41 PM UTC
The issue impacting Verification images on the Dashboard has been fixed.
- resolved Jul 01, 2026, 03:16 PM UTC
The issue impacting Verification images on the Dashboard is now resolved.
Major July 1, 2026 Missing verification images on Dashboard — Resolved 41d 5h
Started Jul 01, 2026, 03:16 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 01, 2026, 03:16 PM UTC
The issue impacting Verification images on the Dashboard is now resolved.
Major July 1, 2026 Missing verification images on Dashboard — Monitoring 41d 5h
Started Jul 01, 2026, 02:41 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 01, 2026, 02:41 PM UTC
The issue impacting Verification images on the Dashboard has been fixed.
Major July 1, 2026 Missing verification images on Dashboard — Identified 41d 6h
Started Jul 01, 2026, 02:19 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 01, 2026, 02:19 PM UTC
We've identified an issue on the Dashboard impacting Verification images, causing them to load intermittently.
Major June 23, 2026 Planned Maintenance - EU Multi-Tenant Environment — Completed 49d 15h
Started Jun 23, 2026, 05:00 AM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 23, 2026, 05:00 AM UTC
Maintenance has completed
Major June 23, 2026 Planned Maintenance - EU Multi-Tenant Environment — In progress 49d 16h
Started Jun 23, 2026, 04:00 AM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 23, 2026, 04:00 AM UTC
Maintenance has started
Minor June 22, 2026 Case Status - Not Updating – Cases
Started Jun 22, 2026, 07:48 PM UTC· resolved Jun 22, 2026, 07:48 PM UTC
- investigating Jun 22, 2026, 06:29 PM UTC
We're investigating an issue that is causing users to not able to update case status in the Persona platform. Issue is limited to cases that are assigned to case queues.
- identified Jun 22, 2026, 07:20 PM UTC
The root cause of the issue has been identified and we rolled out a fix at 19:20 UTC.
- monitoring Jun 22, 2026, 07:34 PM UTC
Case status can now be updated after the fix was implemented. We are currently monitoring to confirm full resolution.
- resolved Jun 22, 2026, 07:48 PM UTC
Incident Resolved: Case Status update via workflows and dashboards are fully functional after a brief disruption between 18:30 and 19:20 UTC. All automated case updates have caught up. Please manually update the status of any cases modified during that specific timeframe.
Major June 22, 2026 Case Status - Not Updating — Resolved 50d
Started Jun 22, 2026, 07:48 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 22, 2026, 07:48 PM UTC
Incident Resolved: Case Status update via workflows and dashboards are fully functional after a brief disruption between 18:30 and 19:20 UTC. All automated case updates have caught up. Please manually update the status of any cases modified during that specific timeframe.
Major June 22, 2026 Case Status - Not Updating — Monitoring 50d
Started Jun 22, 2026, 07:34 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 22, 2026, 07:34 PM UTC
Case status can now be updated after the fix was implemented. We are currently monitoring to confirm full resolution.
Major June 22, 2026 Case Status - Not Updating — Identified 50d 1h
Started Jun 22, 2026, 07:20 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 22, 2026, 07:20 PM UTC
The root cause of the issue has been identified and we rolled out a fix at 19:20 UTC.
Major June 22, 2026 Case Status - Not Updating — Investigating 50d 2h
Started Jun 22, 2026, 06:29 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 22, 2026, 06:29 PM UTC
We're investigating an issue that is causing users to not able to update case status in the Persona platform. Issue is limited to cases that are assigned to case queues.
Major June 18, 2026 Planned Maintenance - EU Multi-Tenant Environment — Scheduled 54d 2h
Started Jun 18, 2026, 06:11 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 18, 2026, 06:11 PM UTC
To ensure optimal performance and security, we will be performing routine maintenance on our EU multi-tenant environment. During a brief portion of this window, customers in this environment may experience minor increases in API latency or occasional transient errors as database systems are updated. Any impact is expected to be short-lived and self-resolving. No customer action is required. We will post updates to this page if the maintenance window is extended or if any unexpected issues arise. Thank you for your patience.
Minor June 18, 2026 Errors with AAMVA verifications – Verifications
Started Jun 18, 2026, 04:31 PM UTC· resolved Jun 18, 2026, 04:31 PM UTC
- investigating Jun 18, 2026, 03:48 PM UTC
Persona is currently investigating erroring AAMVA verifications. We are working with our provider to identify the root cause and will provide updates as we learn more.
- resolved Jun 18, 2026, 04:31 PM UTC
Between 15:07 UTC and 16:31 UTC, AAMVA verifications were unavailable due to an issue originating from AAMVA's source network. Services have been fully restored as of 16:31 UTC. We are expecting a Root Cause Analysis (RCA) report directly from AAMVA. We will share further details as they become available. We apologize for any disruption this may have caused.
- investigating Jun 18, 2026, 04:38 PM UTC
We are continuing to investigate the ongoing AAMVA service outage. AAMVA verifications remain unavailable at this time. Our team is actively working to restore service and is in contact with AAMVA. We will provide another update in 30 minutes or sooner if the situation changes.
Major June 18, 2026 Errors with AAMVA verifications — Resolved 54d 3h
Started Jun 18, 2026, 04:31 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 18, 2026, 04:31 PM UTC
Between 15:07 UTC and 16:31 UTC, AAMVA verifications were unavailable due to an issue originating from AAMVA's source network. Services have been fully restored as of 16:31 UTC. We are expecting a Root Cause Analysis (RCA) report directly from AAMVA. We will share further details as they become available. We apologize for any disruption this may have caused.
Major June 18, 2026 Errors with AAMVA verifications — Investigating 54d 3h
Started Jun 18, 2026, 04:30 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 18, 2026, 04:30 PM UTC
We are continuing to investigate the ongoing AAMVA service outage. AAMVA verifications remain unavailable at this time. Our team is actively working to restore service and is in contact with AAMVA. We will provide another update in 30 minutes or sooner if the situation changes.
Minor June 16, 2026 Elevated workflow run errors – Workflows, Inquiries & Collections
Started Jun 16, 2026, 07:38 AM UTC· resolved Jun 16, 2026, 07:38 AM UTC
- investigating Jun 16, 2026, 07:45 AM UTC
We are investigating elevated workflow run failures in US Legacy. Our team is actively investigating the issue. We'll post an update soon.
- resolved Jun 16, 2026, 08:19 AM UTC
From 07:12 AM UTC to 07:38 AM UTC, we saw elevated workflow execution errors. During this window, Inquiry completion rates for legacy US tenants fell to zero. We identified the cause and applied mitigations; services are stable and under active monitoring.
Major June 16, 2026 Elevated workflow run errors — Resolved 56d 12h
Started Jun 16, 2026, 07:38 AM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 16, 2026, 07:38 AM UTC
From 07:12 AM UTC to 07:38 AM UTC, we saw elevated workflow execution errors. During this window, Inquiry completion rates for legacy US tenants fell to zero. We identified the cause and applied mitigations; services are stable and under active monitoring.
Major June 16, 2026 Elevated workflow run errors — Investigating 56d 13h
Started Jun 16, 2026, 07:12 AM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 16, 2026, 07:12 AM UTC
We are investigating elevated workflow run failures in US Legacy. Our team is actively investigating the issue. We'll post an update soon.
Minor June 10, 2026 Increased latency for verifications – Verifications, Inquiries & Collections
Started Jun 10, 2026, 06:31 AM UTC· resolved Jun 10, 2026, 06:31 AM UTC
- investigating Jun 10, 2026, 04:27 AM UTC
We're currently investigating elevated response times in the US region, impacting government ID and selfie verifications. We'll post an update soon.
- identified Jun 10, 2026, 06:06 AM UTC
We're currently monitoring elevated response times affecting government ID and selfie verifications in the US region. The delays are linked to a degradation in our cloud storage provider (Google Cloud Storage). We are monitoring GCS's status and will update as soon as we have more information.
- resolved Jun 10, 2026, 06:31 AM UTC
Between 03:05 and 05:53 UTC (June 10th), we saw elevated response times across government ID and selfie verifications in the US region, caused by a degradation in Google Cloud Storage. This is now resolved.
Major June 10, 2026 Increased latency for verifications — Resolved 62d 13h
Started Jun 10, 2026, 06:31 AM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 10, 2026, 06:31 AM UTC
Between 03:05 and 05:53 UTC (June 10th), we saw elevated response times across government ID and selfie verifications in the US region, caused by a degradation in Google Cloud Storage. This is now resolved.
Major June 10, 2026 Increased latency for verifications — Identified 62d 16h
Started Jun 10, 2026, 03:48 AM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jun 10, 2026, 03:48 AM UTC
We're currently monitoring elevated response times affecting government ID and selfie verifications in the US region. The delays are linked to a degradation in our cloud storage provider (Google Cloud Storage). We are monitoring GCS's status and will update as soon as we have more information.