Persona Identities Outage History
Persona Identities is up right nowPingoru has recorded 152 incidents for Persona Identities: 151 in the last 12 months and 51 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 13 | 707 of 720 (98%) |
| May 2026 | 1 | 475 of 744 (64%) |
| June 2026 | 24 | 524 of 720 (73%) |
| July 2026 | 25 | 721 of 744 (97%) |
| August 2026 | 6 | 169 of 744 (23%) |
| September 2026 | 26 | 2 of 720 (0%) |
| October 2026 | 19 | 167 of 591 (28%) |
Incidents, newest first
Major September 10, 2026 Maintenance - US Multi-Tenant Environment — In progress –
Started Sep 10, 2026, 03:00 AM UTC· resolved Sep 10, 2026, 03:00 AM UTC
- investigating Sep 10, 2026, 03:00 AM UTC
Maintenance has started
Major September 9, 2026 Maintenance - US Multi-Tenant Environment — Scheduled –
Started Sep 09, 2026, 08:06 PM UTC· resolved Sep 09, 2026, 08:06 PM UTC
- investigating Sep 09, 2026, 08:06 PM UTC
To ensure optimal performance and security, we will be performing maintenance on Thursday, September 10, 2026 from 03:00 – 4:00 UTC on one of the databases in our US multi-tenant environment. We anticipate less than 10 seconds of downtime.
Major September 1, 2026 Increase in latency and timeouts — Resolved –
Started Sep 01, 2026, 05:17 PM UTC· resolved Sep 01, 2026, 05:17 PM UTC
- investigating Sep 01, 2026, 05:17 PM UTC
We have confirmed that as of of Sep 1, 2026, 9:40 AM PDT (Sep 1, 2026, 4:40 PM UTC), performance across all products have been restored.
Major September 1, 2026 Increase in latency and timeouts — Monitoring –
Started Sep 01, 2026, 05:01 PM UTC· resolved Sep 01, 2026, 05:01 PM UTC
- investigating Sep 01, 2026, 05:01 PM UTC
As of Sep 1, 2026, 9:40 AM PDT (Sep 1, 2026, 4:40 PM UTC), Dashboard access has been restored. We are still monitoring the recovery of other products.
Major September 1, 2026 Increase in latency and timeouts — Investigating –
Started Sep 01, 2026, 04:46 PM UTC· resolved Sep 01, 2026, 04:46 PM UTC
- investigating Sep 01, 2026, 04:46 PM UTC
As of Sep 1, 2026, 9:30 AM PDT (Sep 1, 2026, 4:30 PM UTC), Dashboard access is returning. We are still monitoring the recovery of other products.
Major August 31, 2026 Planned Maintenance - US Multi-Tenant Environment — Scheduled –
Started Aug 31, 2026, 03:26 PM UTC· resolved Aug 31, 2026, 03:26 PM UTC
- investigating Aug 31, 2026, 03:26 PM UTC
To ensure optimal performance and security, we will be performing routine maintenance on Tuesday, September 15, 2026 from 04:00 – 05:00 UTC in our US multi-tenant environment. During a brief portion of this window, customers in this environment may experience minor increases in API latency or occasional transient errors as database systems are updated. Any impact is expected to be short-lived and self-resolving. No customer action is required. We will post updates to this page if the maintenance window is extended or if any unexpected issues arise.
Minor August 20, 2026 Intermittent OCR Issues Impacting Government ID Verifications — Resolved –
Started Aug 20, 2026, 08:30 PM UTC· resolved Aug 20, 2026, 08:30 PM UTC
- investigating Aug 20, 2026, 08:30 PM UTC
Between 4:00 UTC and 8:19 UTC, we experienced OCR errors impacting government ID verifications. This is now resolved.
Major August 20, 2026 Intermittent OCR Issues Impacting Government ID Verifications — Monitoring –
Started Aug 20, 2026, 07:57 PM UTC· resolved Aug 20, 2026, 07:57 PM UTC
- investigating Aug 20, 2026, 07:57 PM UTC
Our team has identified the source and a fix is being rolled out. We are monitoring to confirm full resolution.
Major August 20, 2026 Intermittent OCR Issues Impacting Government ID Verifications — Investigating –
Started Aug 20, 2026, 07:19 PM UTC· resolved Aug 20, 2026, 07:19 PM UTC
- investigating Aug 20, 2026, 07:19 PM UTC
Starting at 4:00PM UTC, we are observing intermittent OCR issues. This may cause a spike in Government ID verification attempt failures, though retry attempts should be successful.
Minor August 18, 2026 Service Degradation — Resolved –
Started Aug 18, 2026, 11:59 PM UTC· resolved Aug 18, 2026, 11:59 PM UTC
- investigating Aug 19, 2026, 12:01 AM UTC
As of Aug 18, 2026, 11:59 PM PDT (Aug 19, 2026, 6:59 AM UTC) this issue has been resolved and we are seeing services recovering
Major August 18, 2026 Service Degradation — Investigating –
Started Aug 18, 2026, 11:36 PM UTC· resolved Aug 18, 2026, 11:36 PM UTC
- investigating Aug 18, 2026, 11:36 PM UTC
We are currently investigating degraded service on inquiries and verifications.
Major July 25, 2026 Elevated Latency on Document verifications and Government ID verification — Resolved 17d 19h
Started Jul 25, 2026, 01:09 AM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 25, 2026, 01:09 AM UTC
A fix was applied at 19:15 UTC (July 21st). The issue is now resolved.
Minor July 23, 2026 Elevated Latency on Document and Government ID verifications (EU) –
Started Jul 23, 2026, 10:43 PM UTC· resolved Jul 23, 2026, 10:43 PM UTC
- investigating Jul 23, 2026, 02:33 PM UTC
We are currently investigating elevated response times affecting document and government ID verifications in the EU region. The issue began at approximately 10:45 UTC.
- monitoring Jul 23, 2026, 05:54 PM UTC
We are seeing partial recovery in the EU region, and capacity has improved. We are continuing to monitor the situation.
- resolved Jul 23, 2026, 10:43 PM UTC
Between 10:45am UTC - 16:35pm UTC, and then again between 18:25 UTC - 18:50 UTC, we experienced elevated response times affecting document and government ID verifications in the EU region. The issue is now resolved.
Major July 23, 2026 Elevated Latency on Document and Government ID verifications (EU) — Resolved 18d 21h
Started Jul 23, 2026, 10:43 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 23, 2026, 10:43 PM UTC
Between 10:45am UTC - 16:35pm UTC, and then again between 18:25 UTC - 18:50 UTC, we experienced elevated response times affecting document and government ID verifications in the EU region. The issue is now resolved.
Minor July 23, 2026 Subset of non-US database verifications are experiencing elevated connectivity issues –
Started Jul 23, 2026, 08:34 PM UTC· resolved Jul 23, 2026, 08:34 PM UTC
- investigating Jul 23, 2026, 08:03 PM UTC
As of 20:36 UTC, a subset of non-US database verifications are experiencing elevated connectivity issues. We are actively investigating the issue.
- monitoring Jul 23, 2026, 08:14 PM UTC
As of 21:02 UTC, we are seeing rate recovery. Monitoring is ongoing.
- resolved Jul 23, 2026, 08:34 PM UTC
Between 20:36 UTC and 21:02 UTC, we experienced elevated connectivity issues affecting a subset of non-US database verifications. This is now resolved.
Major July 23, 2026 Subset of non-US database verifications are experiencing elevated connectivity issues — Resolved 18d 23h
Started Jul 23, 2026, 08:34 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 23, 2026, 08:34 PM UTC
Between 20:36 UTC and 21:02 UTC, we experienced elevated connectivity issues affecting a subset of non-US database verifications. This is now resolved.
Major July 23, 2026 Subset of non-US database verifications are experiencing elevated connectivity issues — Monitoring 19d
Started Jul 23, 2026, 08:14 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 23, 2026, 08:14 PM UTC
As of 21:02 UTC, we are seeing rate recovery. Monitoring is ongoing.
Major July 23, 2026 Subset of non-US database verifications are experiencing elevated connectivity issues — Investigating 19d
Started Jul 23, 2026, 08:03 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 23, 2026, 08:03 PM UTC
As of 20:36 UTC, a subset of non-US database verifications are experiencing elevated connectivity issues. We are actively investigating the issue.
Major July 23, 2026 Elevated Latency on Document and Government ID verifications (EU) — Monitoring 19d 2h
Started Jul 23, 2026, 05:54 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 23, 2026, 05:54 PM UTC
We are seeing partial recovery in the EU region, and capacity has improved. We are continuing to monitor the situation.
Major July 23, 2026 Elevated Latency on Document and Government ID verifications (EU) — Investigating 19d 5h
Started Jul 23, 2026, 02:33 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 23, 2026, 02:33 PM UTC
We are currently investigating elevated response times affecting document and government ID verifications in the EU region. The issue began at approximately 10:45 UTC.
Minor July 22, 2026 Elevated Latency on Document verifications and Government ID verification – Verifications
Started Jul 22, 2026, 12:49 PM UTC· resolved Jul 22, 2026, 12:49 PM UTC
- investigating Jul 21, 2026, 03:08 PM UTC
We're currently investigating elevated response times in the US region, impacting document and government ID verifications. We'll post an update soon.
- monitoring Jul 21, 2026, 05:08 PM UTC
Between 12:50 and 16:30 UTC (July 21st), we saw elevated response times across government ID and document verifications in the US region. This is now being monitored.
- resolved Jul 22, 2026, 12:49 PM UTC
A fix was applied at 19:15 UTC (July 21st). The issue is now resolved.
Major July 21, 2026 Elevated Latency on Document verifications and Government ID verification — Monitoring 21d 3h
Started Jul 21, 2026, 05:08 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 21, 2026, 05:08 PM UTC
Between 12:50 and 16:30 UTC (July 21st), we saw elevated response times across government ID and document verifications in the US region. This is now being monitored. A fix was applied at 19:15 UTC (July 21st), and monitoring is ongoing.
Major July 21, 2026 Elevated Latency on Document verifications and Government ID verification — Investigating 21d 5h
Started Jul 21, 2026, 03:08 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 21, 2026, 03:08 PM UTC
We're currently investigating elevated response times in the US region, impacting document and government ID verifications. We'll post an update soon.
Minor July 6, 2026 Elevated latency for Government ID verifications – API, Reports, Workflows, Webhooks and 5 more
Started Jul 06, 2026, 03:46 PM UTC· resolved Jul 06, 2026, 03:46 PM UTC
- investigating Jul 06, 2026, 03:22 PM UTC
We are investigating latencies for Government ID verifications.
- resolved Jul 06, 2026, 03:46 PM UTC
The issue has been resolved and latencies have returned to normal.
Major July 6, 2026 Elevated latency for Government ID verifications — Resolved 36d 4h
Started Jul 06, 2026, 03:46 PM UTC· resolved Aug 11, 2026, 08:29 PM UTC
- investigating Jul 06, 2026, 03:46 PM UTC
The issue has been resolved and latencies have returned to normal.