Persona Identities incident

Elevated Latency on Document and Government ID verifications (EU) — Investigating

Resolved after 19 days 5 hours, on July 23, 2026.

investigating Jul 23, 2026, 02:33 PM UTC

We are currently investigating elevated response times affecting document and government ID verifications in the EU region. The issue began at approximately 10:45 UTC.

Started: Jul 23, 2026, 02:33 PM UTC
Resolved: Aug 11, 2026, 08:29 PM UTC
Duration: 19d 5h
Detected by Pingoru: Jul 23, 2026, 02:33 PM UTC

Update timeline

investigating Jul 23, 2026, 02:33 PM UTC

We are currently investigating elevated response times affecting document and government ID verifications in the EU region. The issue began at approximately 10:45 UTC.

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