Persona Identities incident

Intermittent OCR Issues Impacting Government ID Verifications — Investigating

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Resolved on August 20, 2026.

investigating Aug 20, 2026, 07:19 PM UTC

Starting at 4:00PM UTC, we are observing intermittent OCR issues. This may cause a spike in Government ID verification attempt failures, though retry attempts should be successful.

Started
Aug 20, 2026, 07:19 PM UTC
Resolved
Aug 20, 2026, 07:19 PM UTC
Duration
–
Detected by Pingoru
Aug 20, 2026, 07:19 PM UTC

Update timeline

  1. investigating Aug 20, 2026, 07:19 PM UTC

    Starting at 4:00PM UTC, we are observing intermittent OCR issues. This may cause a spike in Government ID verification attempt failures, though retry attempts should be successful.

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