Persona Identities incident

Degraded Performance for Verifications

Resolved on March 27, 2026, affecting Verifications.

resolved Mar 27, 2026, 12:00 AM UTC

Resolved – Clarification Earlier, we notified you of a potential increase in verification latency. The increase was briefly impacting p95 and should not have been noticeable for the majority of customers. This notification was triggered prematurely in the spirit of transparency, we apologize for any confusion caused. All systems have been operating normally.

Started
Mar 27, 2026, 12:00 AM UTC
Resolved
Mar 27, 2026, 12:00 AM UTC
Duration
–
Detected by Pingoru
Mar 27, 2026, 12:00 AM UTC

Affected components

Verifications

Update timeline

  1. investigating Mar 06, 2026, 04:00 AM UTC

    Starting at 3:00 UTC, March 25, we are investigating an issue causing an increase in tail latencies for verifications. Our team is actively working to identify the root cause and restore normal performance. We will provide updates as more information becomes available.

  2. monitoring Mar 26, 2026, 11:54 PM UTC

    Verification latency has improved following mitigation efforts.

  3. resolved Mar 27, 2026, 12:00 AM UTC

    Resolved – Clarification Earlier, we notified you of a potential increase in verification latency. The increase was briefly impacting p95 and should not have been noticeable for the majority of customers. This notification was triggered prematurely in the spirit of transparency, we apologize for any confusion caused. All systems have been operating normally.

Your product runs on more than Persona Identities

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →