Persona Identities incident

Intermittent errors

Resolved on February 6, 2026, affecting API and Reports and 1 more.

identified Feb 06, 2026, 07:57 AM UTC

For approximately three minutes between 7:57 AM 2/6 UTC and 8:00 AM 2/6 UTC we saw intermittent spikes of 500 errors for a subset of US customers. Note: DE1 was not affected during this window.

Started
Feb 06, 2026, 08:00 AM UTC
Resolved
Feb 06, 2026, 08:00 AM UTC
Duration
–
Detected by Pingoru
Feb 06, 2026, 08:00 AM UTC

Affected components

APIReportsWorkflowsWebhooksDashboardGraphVerificationsInquiries & CollectionsCases

Update timeline

  1. identified Feb 06, 2026, 07:57 AM UTC

    For approximately three minutes between 7:57 AM 2/6 UTC and 8:00 AM 2/6 UTC we saw intermittent spikes of 500 errors for a subset of US customers. Note: DE1 was not affected during this window.

  2. resolved Feb 06, 2026, 08:00 AM UTC

    This issue has been resolved

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