KlearNowAI Outage History
KlearNowAI is up right nowPingoru has recorded 14 incidents for KlearNowAI: 4 in the last 12 months and 0 in the last 90 days.
Incidents, newest first
Notice February 6, 2026 Incident Update – Email Delivery Degradation Impacting a Subset of Customers 51m Customs Engine, Customs360, Drayage360, Customs360 Broker Platform
Started Feb 06, 2026, 05:53 PM UTC· resolved Feb 06, 2026, 06:44 PM UTC
- investigating Feb 06, 2026, 05:53 PM UTC
Starting around 5:30 AM PST, we identified an issue impacting email delivery through our AWS-hosted email routing service. The issue is not affecting all customers, but a few customers may experience bounced emails. Shipments continue to be successfully ingested and processed in the KlearNow system, and our validation confirms there is no data loss. We have an active incident open with AWS and are working with them to restore full email delivery. We will continue to provide updates as more information becomes available.
- resolved Feb 06, 2026, 06:44 PM UTC
The email delivery issue has been resolved. KlearNow emails are now flowing normally, and we are no longer seeing bounced messages. Shipments continue to process as expected. We will continue to monitor the system closely to ensure stability.
Notice January 23, 2026 CSMS # 67486391 - ACE Air EDI and Entry Summary EDI Experiencing Slow Processing 2d 21h Customs Engine, Customs360, Drayage360, Customs360 Broker Platform
Started Jan 23, 2026, 05:48 PM UTC· resolved Jan 26, 2026, 02:57 PM UTC
- monitoring Jan 23, 2026, 05:48 PM UTC
CBP is experiencing network issues that are causing slow processing in ACE Air EDI and ACE Entry Summary EDI. CBP is addressing the network issues and will send updated messaging once resolved.
- resolved Jan 26, 2026, 02:57 PM UTC
This incident has been resolved.
Minor December 15, 2025 Service issues with the Customs Declaration Service (CDS) 1h 15m Customs Engine, Customs360, Drayage360, Customs360 Broker Platform
Started Dec 15, 2025, 02:59 PM UTC· resolved Dec 15, 2025, 04:15 PM UTC
- investigating Dec 15, 2025, 02:59 PM UTC
We are investigating and working to resolve the issues as quickly as we can. If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference. For guidance on GVMS please refer to the Goods Vehicle Movement Service: Goods Vehicle Movement Service — service availability and issues - GOV.UK (www.gov.uk) page. We apologise for any inconvenience this may cause.
- resolved Dec 15, 2025, 04:15 PM UTC
This incident has been resolved.
Notice December 5, 2025 Delays in Processing EDI and eManifest Portal Messages 2d 6h Customs Engine, Customs360, Drayage360, Customs360 Broker Platform
Started Dec 05, 2025, 10:08 PM UTC· resolved Dec 08, 2025, 04:35 AM UTC
- investigating Dec 05, 2025, 10:08 PM UTC
We are continuing to investigate the issue, but do not have an estimated time of resolution at this time. We will provide an update when an estimated time of resolution is known.
- investigating Dec 08, 2025, 04:35 AM UTC
We are continuing to investigate this issue.
- resolved Dec 08, 2025, 04:35 AM UTC
This incident has been resolved.
Notice October 20, 2025 AWS OUTAGE 8h 25m Customs Engine, Customs360, Drayage360, Customs360 Broker Platform
Started Oct 20, 2025, 03:10 PM UTC· resolved Oct 20, 2025, 11:36 PM UTC
- monitoring Oct 20, 2025, 03:10 PM UTC
Earlier today, a widespread AWS outage affected many global platforms, including ours. As a result, some of our tools that manage shipments, reports, and communications experienced delays. The disruption originated with AWS, and while their systems recover, our team is working continuously to restore full functionality. All shipments and updates will be processed as soon as AWS services stabilize. We appreciate your patience and understanding as we work quickly to bring everything back to normal.
- resolved Oct 20, 2025, 11:36 PM UTC
This incident has been resolved.
Notice October 17, 2025 Hot Fixes- Delivered 10/17 – Customs Engine, Customs360, Drayage360, Customs360 Broker Platform
Started Oct 17, 2025, 06:15 PM UTC· resolved Oct 17, 2025, 06:15 PM UTC
- resolved Oct 17, 2025, 06:15 PM UTC
The following hot fixes have been delivered: Billing Management/User Management - To enable freight forwarder subcustomer to come in invoice view drop down Drayage - BE changes for accessorial charges from dmodal - BE Charge flow from drayage to billing Track & Trace - Tracking Tool | UX Bugs - Group View- More Detail and Modify Link is Overlapping in UI Intake - Update the New UOM list approved by CBP US Broker - Port of Entry Default Request for Long Beach Entries
Notice October 3, 2025 Update 23-Delays in Processing EDI and eManifest Portal Messages 3h 29m Customs Engine, Customs360, Drayage360, Customs360 Broker Platform
Started Oct 03, 2025, 04:12 PM UTC· resolved Oct 03, 2025, 07:41 PM UTC
- monitoring Oct 03, 2025, 04:12 PM UTC
UPDATE 23: *** While the issue has been resolved, the residual impact continues to impact border operations. The systems are processing the accumulated backlog of electronic messages and this is expected to continue over the coming days. ***
- resolved Oct 03, 2025, 07:41 PM UTC
This incident has been resolved.
Minor September 30, 2025 Update 5- Delays in Processing EDI and eManifest Portal Messages 20h 45m Customs Engine, Customs360, Drayage360, Customs360 Broker Platform
Started Sep 30, 2025, 05:35 PM UTC· resolved Oct 01, 2025, 02:21 PM UTC
- investigating Sep 30, 2025, 05:35 PM UTC
CBSA has identified the root cause of the issue and are working with their partners to resolve this issue as soon as possible. They currently do not have an estimated time of resolution and will provide updates hourly. Contingency procedures for commercial clearance have been invoked.
- resolved Oct 01, 2025, 02:21 PM UTC
Please be advised, CBSA has resolved the issue but we are currently experiencing a delay in processing all inbound and outbound messages. During this time, the CBSA is able to receive all incoming data but there is a delay in sending outbound messages such as acknowledgements, reject messages and notices E.g. RNS and Completeness.
Minor September 29, 2025 CSMS # 66381800 - CBP Network Outage affecting ACE applications 33m Customs Engine, Customs360, Drayage360, Customs360 Broker Platform
Started Sep 29, 2025, 06:48 PM UTC· resolved Sep 29, 2025, 07:21 PM UTC
- investigating Sep 29, 2025, 06:48 PM UTC
CBP is aware of a network issue impacting ACE applications. SMEs are troubleshooting the issue and will send an updated CSMS notification as soon as the issue resolved.
- investigating Sep 29, 2025, 07:21 PM UTC
We are continuing to investigate this issue.
- resolved Sep 29, 2025, 07:21 PM UTC
This incident has been resolved.
Major July 24, 2025 CBSA Connection Outage 4d Customs Engine, (CBSA) CANADA Connection, Customs360, Drayage360 and 1 more
Started Jul 24, 2025, 04:07 PM UTC· resolved Jul 28, 2025, 04:58 PM UTC
- investigating Jul 24, 2025, 04:07 PM UTC
CBSA is down for all providers. We are currently investigating the issue.
- resolved Jul 28, 2025, 04:58 PM UTC
This incident has been resolved.
Critical July 9, 2025 System Outage 27m Customs Engine, Customs360, Drayage360
Started Jul 09, 2025, 06:15 PM UTC· resolved Jul 09, 2025, 06:42 PM UTC
- investigating Jul 09, 2025, 06:15 PM UTC
We will experiencing system outage from 11:15 am- 11:45 AM PST
- identified Jul 09, 2025, 06:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 09, 2025, 06:42 PM UTC
This incident has been resolved.
Minor June 23, 2025 Intermittent Outages 42m Customs Engine, Customs360, Drayage360, Customs360 Broker Platform
Started Jun 23, 2025, 07:45 PM UTC· resolved Jun 23, 2025, 08:27 PM UTC
- investigating Jun 23, 2025, 07:45 PM UTC
We are currently experiencing intermittent outages in production and working to rectify any outages asap
- investigating Jun 23, 2025, 07:55 PM UTC
We are continuing to investigate this issue.
- resolved Jun 23, 2025, 08:27 PM UTC
This incident has been resolved.
Major June 9, 2025 CBSA Connection Outage 8d Customs Engine, Customs360, Customs360 Broker Platform
Started Jun 09, 2025, 04:58 PM UTC· resolved Jun 17, 2025, 05:53 PM UTC
- investigating Jun 09, 2025, 04:58 PM UTC
CBSA is currently down and will inform us when issue has been resolved.
- resolved Jun 17, 2025, 05:53 PM UTC
This incident has been resolved.