KlearNowAI incident
Service issues with the Customs Declaration Service (CDS)
Resolved after 1 hour 15 minutes, affecting Customs Engine and Customs360 and 1 more, on December 15, 2025.
We are investigating and working to resolve the issues as quickly as we can. If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference. For guidance on GVMS please refer to the Goods Vehicle Movement Service: Goods Vehicle Movement Service — service availability and issues - GOV.UK (www.gov.uk) page. We apologise for any inconvenience this may cause.
Affected components
Update timeline
- investigating Dec 15, 2025, 02:59 PM UTC
We are investigating and working to resolve the issues as quickly as we can. If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference. For guidance on GVMS please refer to the Goods Vehicle Movement Service: Goods Vehicle Movement Service — service availability and issues - GOV.UK (www.gov.uk) page. We apologise for any inconvenience this may cause.
- resolved Dec 15, 2025, 04:15 PM UTC
This incident has been resolved.
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