KlearNowAI incident
CSMS # 66381800 - CBP Network Outage affecting ACE applications
Minor Vendor's status page →
Resolved after 33 minutes, affecting Customs Engine and Customs360 and 1 more, on September 29, 2025.
We are continuing to investigate this issue.
Affected components
Customs EngineCustoms360Drayage360Customs360 Broker Platform
Update timeline
- investigating Sep 29, 2025, 06:48 PM UTC
CBP is aware of a network issue impacting ACE applications. SMEs are troubleshooting the issue and will send an updated CSMS notification as soon as the issue resolved.
- investigating Sep 29, 2025, 07:21 PM UTC
We are continuing to investigate this issue.
- resolved Sep 29, 2025, 07:21 PM UTC
This incident has been resolved.
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