KlearNowAI incident

CSMS # 67486391 - ACE Air EDI and Entry Summary EDI Experiencing Slow Processing

Resolved after 2 days 21 hours, affecting Customs Engine and Customs360 and 1 more, on January 23, 2026.

monitoring Jan 23, 2026, 05:48 PM UTC

CBP is experiencing network issues that are causing slow processing in ACE Air EDI and ACE Entry Summary EDI. CBP is addressing the network issues and will send updated messaging once resolved.

Started: Jan 23, 2026, 05:48 PM UTC
Resolved: Jan 26, 2026, 02:57 PM UTC
Duration: 2d 21h
Detected by Pingoru: Jan 23, 2026, 05:48 PM UTC

Affected components

Customs EngineCustoms360Drayage360Customs360 Broker Platform

Update timeline

monitoring Jan 23, 2026, 05:48 PM UTC

CBP is experiencing network issues that are causing slow processing in ACE Air EDI and ACE Entry Summary EDI. CBP is addressing the network issues and will send updated messaging once resolved.
resolved Jan 26, 2026, 02:57 PM UTC

This incident has been resolved.

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